SecurityScorecard’s UX team needed an experienced product designer who could immediately operate at a high level within the complex, fast-moving world of cybersecurity. The role required someone capable of navigating ambiguous problem spaces, collaborating directly with engineers, and driving both research and design execution.
Their internal vendor onboarding process is known to be difficult and bureaucratic, with multiple compliance and payment requirements that often slow down new engagements.
Pangea streamlined the entire vendor setup process, working directly with SecurityScorecard’s Accounts Payable team to navigate internal hurdles and accelerate onboarding.
“We have a very difficult vendor process with a lot of hoops – Pangea was great in setting everything up with Accounts Payable.”
Once active, the Pangea team remained highly responsive and communicative, providing ongoing check-ins and support throughout the engagement.
The impact was immediate. Ilya quickly became one of the most trusted and productive members of the UX organization – delivering tangible design improvements, strengthening cross-functional collaboration, and elevating the team’s overall quality bar.
SecurityScorecard received unprompted positive feedback from internal teams about Ilya’s work and his ability to understand highly technical, ambiguous problems.
“He can quickly understand very ambiguous problems in the cyber space.”
While SecurityScorecard rarely converts contractors to full-time roles, Paul noted that Ilya’s performance made him an exception.
“We don’t usually convert people [to full-time], but we’re going to convert him.”
