Srecko Nedeljkovic

Customer Success Manager

User Researcher

Email Marketing Specialist

Belgrade, Serbia

Customer Service

Salesforce

Email Support

Customer Experience

SAP

Available for hire fromNegotiable

Contracts

Full-Time Roles

Passionate and dedicated customer service professional with a proven track record of turning satisfied customers into brand advocates through exceptio

Hello there! I'm a customer service enthusiast with a passion for turning satisfied customers into brand fans. I thrive in fast-paced, dynamic environments, and I believe great communication and creative problem-solving can make any customer's day. I've turned countless inquiries into smile-inducing moments, and I'm eager to keep spreading the positivity and building lasting brand love through fantastic customer experiences. Let's connect and make every customer interaction unforgettable!

Work History

Sales Agent

Used ConexJan 2021 - Nov 2022 • 1 yr 11 mosSuccessfully cultivated and managed client relationships, leading to consistent sales growth and achieving or surpassing sales targets. Developed and executed effective sales strategies to drive revenue and market share, contributing to the overall success of the team. Provided exceptional customer service by actively communicating with clients, addressing their needs, and delivering tailored solutions. Collaborated with cross-functional teams to provide valuable input for product improvements and market positioning. Consistently met or exceeded performance metrics, demonstrating a strong commitment to meeting objectives.

Customer service representative

FoundeverProvided exceptional customer service as a frontline representative for renowned luxury beauty and skincare brands, including Jo Malone, La Mer, Clinique, Bobbi Brown, Tom Ford, Aveda, MAC, and Origins. Delivered personalized assistance to clients, addressing their inquiries, concerns, and product recommendations to ensure a premium shopping experience. Expertly navigated and mastered the nuances of each brand's product lines, staying informed about the latest trends, ingredients, and industry developments. Processed orders, managed returns, and resolved customer issues efficiently and to the highest standards of satisfaction. Maintained comprehensive knowledge of brand-specific policies, promotions, and customer loyalty programs, contributing to the brand's success. Collaborated with internal teams, including sales and marketing, to convey customer feedback and insights, enhancing product development and marketing strategies. Consistently met or exceeded customer service goals, earning recognition for exceptional service and contributing to brand loyalty and repeat business. Ensured an elegant and polished brand representation in all customer interactions, aligning with the prestige and exclusivity of the products.

High Voltage Technician

PRO TENTOct 2014 - Jun 2020 • 5 yrs 9 mosProficiently handled high voltage electrical systems, ensuring safe and reliable operations in various industrial and commercial settings. Conducted routine inspections, maintenance, and repairs on high voltage equipment, such as transformers, circuit breakers, switchgear, and power distribution systems. Diagnosed and resolved electrical faults, breakdowns, and outages promptly, minimizing downtime and production disruptions. Executed preventive maintenance programs to extend the lifespan and efficiency of high voltage equipment, adhering to strict safety and industry standards. Collaborated with engineering teams to implement electrical modifications, upgrades, and installations to enhance system performance. Conducted thorough testing and analysis of electrical systems to identify potential issues and optimize their operation. Demonstrated expertise in high voltage safety procedures, lockout/tagout protocols, and adherence to OSHA and industry-specific safety regulations. Contributed to maintaining accurate records, including equipment logs, maintenance reports, and compliance documentation. Utilized advanced diagnostic tools and equipment to troubleshoot complex electrical issues and maintain system integrity.

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Passionate and dedicated customer service professional with a proven track record of turning satisfied customers into brand advocates through exceptio