Top Talent like Kenifah are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Kenifah Martin

Sales & Business Development Manager
Fort Lauderdale, FL, US
Sales
Data Visualization
Data Analysis
Available for hire fromNegotiable
Contracts
Experienced Licensed Insurance Agent and Sales Representative
With a background in customer service and sales, I have gained valuable experience in various industries. As a Licensed Insurance Agent at American Health Marketplace, I stayed updated with all CMS rules and regulations, identified cross-selling opportunities, and built a strong network in the healthcare industry. Previously, as a Client Services Representative at Ideal Image, I provided exceptional customer service and collaborated on marketing campaigns. My role as a Sales Representative at Carnival Cruise Line honed my skills in meeting company metric goals and conducting sales presentations. At iQor, I served as a CSR/Quality Assurance Specialist, providing feedback and training, conducting quality assessments, and collaborating with teams to improve customer satisfaction. My diverse experience has equipped me with strong communication, customer service, and sales skills, making me a valuable asset in any customer-oriented role.

Work History

A

Licensed Insurance Agent

American Health MarketplaceMar 2022 - May 2023 • 1 yr 3 mosFully understand, abide by and stay current with all Center for Medicare and Medicaid Services (CMS) rules and regulations as they pertain to duties assigned. Identify opportunities for cross-selling and upselling additional insurance products to existing clients. Maintain a thorough understanding of all health insurance plans offered by the company, including their benefits, coverage options, and pricing. Stay informed about industry trends and changes in health insurance policies and regulations to provide up-to date and accurate information to clients. Build and maintain a strong network of contacts in the healthcare industry to identify potential leads and referral sources for health insurance sales.
I

Client Services Representative

Ideal ImageDec 2020 - Mar 2022 • 1 yr 4 mosAct as liaison between face skin and body specialists and treatment providers. Educate clients on the benefits and potential side effects of different aesthetic treatments. Provide exceptional customer service to clients, ensuring their needs and questions are addressed promptly and professionally. Schedule and manage client appointments to ensure efficient and organized workflow. Collaborate with the marketing team to develop targeted campaigns to attract new clients and promote the company's services in the local market.
C

Sales Representative

Carnival Cruise LineSep 2018 - Nov 2019 • 1 yr 3 mosAttentive to customers' needs by paying close attention to details and providing a solution to exceed customers expectation. Meeting daily and quarterly company metric goals. Responsible for managing a database of 500 guests for inbound/outbound calls. Posting marketing ads, pictures, and sales on social media. Develop and maintain relationships with key accounts to increase sales and maximize revenue for Carnival Cruise Line. Organize and conduct sales presentations to potential clients, showcasing the unique features and advantages of Carnival Cruise Line's packages and services.
I

CSR/Quality Assurance Specialist

iQorJul 2016 - Aug 2018 • 2 yrs 2 mosProvided feedback and training for improvement. Uploading feedback in Kronos time portal. Along with scheduling time for training. Identifying, developing, and conducting training needs. Answer inbound and made outbound calls. Conduct quality assessments of customer service interactions and provide feedback to agents and supervisors for performance improvement. Collaborate with cross-functional teams to develop and implement customer service strategies that improve overall customer satisfaction and retention rates. Identify and analyze trends in customer service data to provide recommendations for process improvements and customer satisfaction enhancement.

Education

J

J.P. Taravella High School

2015

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Experienced Licensed Insurance Agent and Sales Representative
With a background in customer service and sales, I have gained valuable experience in various industries. As a Licensed Insurance Agent at American Health Marketplace, I stayed updated with all CMS rules and regulations, identified cross-selling opportunities, and built a strong network in the healthcare industry. Previously, as a Client Services Representative at Ideal Image, I provided exceptional customer service and collaborated on marketing campaigns. My role as a Sales Representative at Carnival Cruise Line honed my skills in meeting company metric goals and conducting sales presentations. At iQor, I served as a CSR/Quality Assurance Specialist, providing feedback and training, conducting quality assessments, and collaborating with teams to improve customer satisfaction. My diverse experience has equipped me with strong communication, customer service, and sales skills, making me a valuable asset in any customer-oriented role.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Kenifah are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Kenifah Martin

Sales & Business Development Manager
Fort Lauderdale, FL, US
Sales
Data Visualization
Data Analysis
Available for hire fromNegotiable
Contracts

Work History

A

Licensed Insurance Agent

American Health MarketplaceMar 2022 - May 2023 • 1 yr 3 mosFully understand, abide by and stay current with all Center for Medicare and Medicaid Services (CMS) rules and regulations as they pertain to duties assigned. Identify opportunities for cross-selling and upselling additional insurance products to existing clients. Maintain a thorough understanding of all health insurance plans offered by the company, including their benefits, coverage options, and pricing. Stay informed about industry trends and changes in health insurance policies and regulations to provide up-to date and accurate information to clients. Build and maintain a strong network of contacts in the healthcare industry to identify potential leads and referral sources for health insurance sales.
I

Client Services Representative

Ideal ImageDec 2020 - Mar 2022 • 1 yr 4 mosAct as liaison between face skin and body specialists and treatment providers. Educate clients on the benefits and potential side effects of different aesthetic treatments. Provide exceptional customer service to clients, ensuring their needs and questions are addressed promptly and professionally. Schedule and manage client appointments to ensure efficient and organized workflow. Collaborate with the marketing team to develop targeted campaigns to attract new clients and promote the company's services in the local market.
C

Sales Representative

Carnival Cruise LineSep 2018 - Nov 2019 • 1 yr 3 mosAttentive to customers' needs by paying close attention to details and providing a solution to exceed customers expectation. Meeting daily and quarterly company metric goals. Responsible for managing a database of 500 guests for inbound/outbound calls. Posting marketing ads, pictures, and sales on social media. Develop and maintain relationships with key accounts to increase sales and maximize revenue for Carnival Cruise Line. Organize and conduct sales presentations to potential clients, showcasing the unique features and advantages of Carnival Cruise Line's packages and services.
I

CSR/Quality Assurance Specialist

iQorJul 2016 - Aug 2018 • 2 yrs 2 mosProvided feedback and training for improvement. Uploading feedback in Kronos time portal. Along with scheduling time for training. Identifying, developing, and conducting training needs. Answer inbound and made outbound calls. Conduct quality assessments of customer service interactions and provide feedback to agents and supervisors for performance improvement. Collaborate with cross-functional teams to develop and implement customer service strategies that improve overall customer satisfaction and retention rates. Identify and analyze trends in customer service data to provide recommendations for process improvements and customer satisfaction enhancement.

Education

J

J.P. Taravella High School

2015

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.