Top Talent like Guilaine are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Guilaine Kodjo

Customer Success Manager
Operations Manager
Laurel, MD, US
Attention To Detail
Web Applications
Time Management
Networking
Customer Service
Communication
Multi-tasking
Microsoft Office Suite
Available for hire fromNegotiable
Contracts
Experienced Administrative Professional Specializing in Office Management and Customer Success
Detail-oriented Administrative Professional with 9 years of experience in office administration, customer service, and operations support. Skilled in managing correspondence, scheduling appointments, and maintaining organized filing systems. Adept at multitasking, problem-solving, and ensuring efficient office workflow while maintaining confidentiality and professionalism. Experienced in diverse industries including logistics, retail, and customer service, showcasing adaptability and proficiency in dynamic environments.

Work History

R

Administrative Support Specialist

Ryder System, Inc.Jun 2022 - Jan 2025 • 2 yrs 8 mos-Managed and organized digital and physical filing systems, ensuring accurate record-keeping and easy retrieval. -Handled incoming calls, directed inquiries to appropriate personnel, and scheduled meetings and appointments. -Assisted with document preparation, including reports, spreadsheets, and presentations, ensuring accuracy and clarity. -Maintained office supplies inventory and coordinated vendor relations to ensure smooth office operations. -Trained new employees on internal processes, improving overall efficiency and team collaboration
C

Customer Success Specialist

CarMaxMay 2020 - May 2022 • 2 yrs 1 mo-Fielded and processed customer communication, ensuring clarity and satisfaction in discussions related to vehicle purchases. -Assessed individual customer needs using strategic planning and problem-solving skills to provide personalized recommendations, enhancing the overall purchasing experience by 15%. -Maintained and streamlined customer documentation using Salesforce, improving the efficiency of transaction processing. -Took a consultative approach to customer success by identifying opportunities for product improvements and providing feedback to product teams. -Tracked client usage patterns and provide insights on how they can further benefit from the platform’s capabilities.
C

Account Lead

CGS (Computer Generated Solutions)Jan 2019 - Apr 2020 • 1 yr 4 mos-Fostered strong, ongoing relationships with key client stakeholders, serving as their trusted advisor for technical and business-related inquiries. -Conducted regular account reviews and performance analysis, enhancing client retention and collaboration across teams by 20%. -Demonstrated the technical features to clients, explaining underutilized features to increase platform usage and enhance overall customer experience. -Managed a portfolio of 75 key accounts, driving revenue growth by 35% through strategic relationship building and tailored solutions. -Educated clients on product features and functionality, enabling them to leverage new capabilities and enhance their workflow. -Provided hands-on training and guidance on product features, ensuring clients can leverage the full capabilities of their platform to streamline their operations.
P

Administrative Assistant / Receptionist

Pharoah Nails and SpaMay 2018 - Jul 2019 • 1 yr 3 mos-Streamlined appointment coordination and follow-up processes using a digital scheduling system, resulting in a 40% increase in booking efficiency. -Developed and maintained a client database to track appointments and preferences, enhancing personalized services and client retention. -Managed daily financial transactions, ensuring accurate record-keeping and reconciliation that improved overall financial oversight by 35% -Assisted in office administration tasks, such as data entry, report generation, and document organization.
Y

Assistant Manager

YogurtlandFeb 2015 - May 2018 • 3 yrs 4 mos-Managed staff training programs of 21 employees, ensuring comprehensive skill development and adherence to company standards. -Oversaw inventory management, maintaining optimal stock levels, executing visual merchandising plans, and reducing costs through vendor negotiations. -Analyzed sales data to inform and apply tactical strategies that effectively enhanced revenue growth by 55%.

Education

G

Georgia Gwinnett College

Business Administration and Management, General2014 - 2019

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Experienced Administrative Professional Specializing in Office Management and Customer Success
Detail-oriented Administrative Professional with 9 years of experience in office administration, customer service, and operations support. Skilled in managing correspondence, scheduling appointments, and maintaining organized filing systems. Adept at multitasking, problem-solving, and ensuring efficient office workflow while maintaining confidentiality and professionalism. Experienced in diverse industries including logistics, retail, and customer service, showcasing adaptability and proficiency in dynamic environments.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Guilaine are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Guilaine Kodjo

Customer Success Manager
Operations Manager
Laurel, MD, US
Attention To Detail
Web Applications
Time Management
Networking
Customer Service
Communication
Multi-tasking
Microsoft Office Suite
Available for hire fromNegotiable
Contracts

Work History

R

Administrative Support Specialist

Ryder System, Inc.Jun 2022 - Jan 2025 • 2 yrs 8 mos-Managed and organized digital and physical filing systems, ensuring accurate record-keeping and easy retrieval. -Handled incoming calls, directed inquiries to appropriate personnel, and scheduled meetings and appointments. -Assisted with document preparation, including reports, spreadsheets, and presentations, ensuring accuracy and clarity. -Maintained office supplies inventory and coordinated vendor relations to ensure smooth office operations. -Trained new employees on internal processes, improving overall efficiency and team collaboration
C

Customer Success Specialist

CarMaxMay 2020 - May 2022 • 2 yrs 1 mo-Fielded and processed customer communication, ensuring clarity and satisfaction in discussions related to vehicle purchases. -Assessed individual customer needs using strategic planning and problem-solving skills to provide personalized recommendations, enhancing the overall purchasing experience by 15%. -Maintained and streamlined customer documentation using Salesforce, improving the efficiency of transaction processing. -Took a consultative approach to customer success by identifying opportunities for product improvements and providing feedback to product teams. -Tracked client usage patterns and provide insights on how they can further benefit from the platform’s capabilities.
C

Account Lead

CGS (Computer Generated Solutions)Jan 2019 - Apr 2020 • 1 yr 4 mos-Fostered strong, ongoing relationships with key client stakeholders, serving as their trusted advisor for technical and business-related inquiries. -Conducted regular account reviews and performance analysis, enhancing client retention and collaboration across teams by 20%. -Demonstrated the technical features to clients, explaining underutilized features to increase platform usage and enhance overall customer experience. -Managed a portfolio of 75 key accounts, driving revenue growth by 35% through strategic relationship building and tailored solutions. -Educated clients on product features and functionality, enabling them to leverage new capabilities and enhance their workflow. -Provided hands-on training and guidance on product features, ensuring clients can leverage the full capabilities of their platform to streamline their operations.
P

Administrative Assistant / Receptionist

Pharoah Nails and SpaMay 2018 - Jul 2019 • 1 yr 3 mos-Streamlined appointment coordination and follow-up processes using a digital scheduling system, resulting in a 40% increase in booking efficiency. -Developed and maintained a client database to track appointments and preferences, enhancing personalized services and client retention. -Managed daily financial transactions, ensuring accurate record-keeping and reconciliation that improved overall financial oversight by 35% -Assisted in office administration tasks, such as data entry, report generation, and document organization.
Y

Assistant Manager

YogurtlandFeb 2015 - May 2018 • 3 yrs 4 mos-Managed staff training programs of 21 employees, ensuring comprehensive skill development and adherence to company standards. -Oversaw inventory management, maintaining optimal stock levels, executing visual merchandising plans, and reducing costs through vendor negotiations. -Analyzed sales data to inform and apply tactical strategies that effectively enhanced revenue growth by 55%.

Education

G

Georgia Gwinnett College

Business Administration and Management, General2014 - 2019

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.