Top Talent like Whitney are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Whitney Guevara

Operations Manager
Customer Success Manager
Project Manager
Tampa, FL, US
G-Suite
Microsoft 365
Asana
Slack
CRM
Zendesk
ActiveCampaign
Google Analyics
Microsoft Outlook
Organization
Administrative Assistance
Administrative Support
Product Support
Email Support
AI
Customer Service
Available for hire fromNegotiable
Contracts
Customer Support & Administrative Specialist with Expertise in AI Training and Process Improvement
With over ten years of experience in customer service and administrative support, I have developed expertise in operations, documentation, and process improvement. I am adept at creating clear and user-friendly resources such as procedure manuals, FAQs, and templates, and have effectively managed platforms like Zendesk to optimize team workflows and collaboration. My focus is on streamlining processes, onboarding new team members, and enhancing overall operational efficiency. Recently, I have expanded my skill set to include AI training, where I develop and review complex prompts and responses, particularly related to psychology, to refine language models through precise, relevant, and well-structured content. I am actively seeking new opportunities where I can apply my strengths in organization, documentation, and operational support to contribute to organizational success.

Work History

O

AI Trainer

OutlierCreating complex prompts focused on various areas of psychology, using detailed guidelines and instructions to help improve the AI model’s understanding and accuracy.
D

AI Trainer

DataAnnotationImproving AI language models by writing and reviewing prompts, responses, and annotations to help train and refine AI language models.
M

Care Team Coordinator

Mental Health MatchJun 2024 - Dec 2024 • 7 mosWorked collaboratively with another support specialist, effectively resolved an average of 400+ tickets per month, providing exceptional support to customers by ensuring timely and accurate resolutions to their inquiries. Streamlined customer support processes by researching and successfully implementing Zendesk, resulting in a 20-40% improvement in efficiency through automation, ticket management, and enhanced team collaboration. Optimized team knowledge and customer interactions by developing comprehensive resources including company handbook, FAQs, and templates. Collaborated with product, marketing, and care teams to refine tools, ensure alignment, and drive strategy execution for cross-functional improvements.
M

Therapist Community Manager

Mental Health MatchJan 2022 - Jun 2024 • 2 yrs 6 mosManaged communication with 200+ therapists monthly, ensuring timely and professional responses. Updated company performance spreadsheets with accuracy and organization. Approved therapist licenses, ensuring compliance with state board regulations. Supported CEO with administrative tasks to enhance workflow efficiency. Reviewed, edited, and posted therapist articles using Wordpress.
P

Peer Support Specialist

Prevail HealthMar 2021 - Oct 2022 • 1 yr 8 mosFostered participant well-being through empathetic online chats, providing emotional support and creating a safe space for personal growth and goal achievement. Increased program retention by facilitating engaging online chats and motivating participants to set and achieve personalized SMART goals. Developed strategies to overcome barriers and ensured measurable progress.
C

Intervention Specialist

Crisis Center of Tampa BayApr 2020 - Dec 2020 • 9 mosCultivated strong relationships with callers by understanding their needs, delivering tailored resources, providing emotional support and crisis intervention. Made intervention or mandated reporting calls for urgent situations that put callers or other vulnerable individuals at risk. Kept clear and detailed documentation of all caller interaction and intervention or mandated reports made.
B

Small Business Client Service Representative

Bank of AmericaAug 2019 - Feb 2020 • 7 mosResolved customer banking inquiries, facilitated online banking setup for improved accessibility, reviewed fees to optimize costs, and maintained accurate records. De-escalated escalated customers to ensure satisfaction and retention.
T

Customer Service Representative

Tata Consultancy ServicesAug 2018 - Aug 2019 • 1 yr 1 moAddressed life insurance inquiries and managed payments and billing updates, ensuring clarity, satisfaction, and account accuracy. Provided empathetic support to grieving customers and streamlined claims processes.
E

Administrative Assistant

Elite RewardsJun 2017 - May 2018 • 1 yrEfficiently processed customer orders and payments, enhancing transaction accuracy. Updated tracking info, improving customer communication and satisfaction. Maintained precise records, ensuring compliance and operational efficiency.
S

Customer Service Specialist

Squaremouth IncApr 2016 - Jun 2017 • 1 yr 3 mosGuided clients in selecting travel insurance, boosting satisfaction and trust, while processing payments accurately for seamless transactions. Tested website updates to enhance user experience and monitored team calls to maintain high service standards.

Education

U

University of South Florida

Bachelor's degree, Psychology2017 - 2023

Similar Pangeans

Jaykishan R.

Customer Service & Relationship Specialist skilled in Generative AI and CRM
Customer Success • Operations Management • Sales Operations • 13 years of exp. • Vadodara, GJ, IN

Sabrina Camargo

Operations and Project Management Specialist
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Kyle Thomas

Quality Assurance Analyst | Automation Engineer | Mathematics Tutor | AI Training Contributor
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K

Kellie Roop

Customer Support Leader in Tech, SAAS | Building, Scaling, Transforming Support Functions | Data-Driven, Continuous Process Improvement, Operational Excellence, People-Centric, AI Implementation | Remote, Hybrid, US, EU
Operations Management • 10 years of exp. • Austin, TX, US

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Support & Administrative Specialist with Expertise in AI Training and Process Improvement
With over ten years of experience in customer service and administrative support, I have developed expertise in operations, documentation, and process improvement. I am adept at creating clear and user-friendly resources such as procedure manuals, FAQs, and templates, and have effectively managed platforms like Zendesk to optimize team workflows and collaboration. My focus is on streamlining processes, onboarding new team members, and enhancing overall operational efficiency. Recently, I have expanded my skill set to include AI training, where I develop and review complex prompts and responses, particularly related to psychology, to refine language models through precise, relevant, and well-structured content. I am actively seeking new opportunities where I can apply my strengths in organization, documentation, and operational support to contribute to organizational success.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Jaykishan R.

Customer Service & Relationship Specialist skilled in Generative AI and CRM
Customer Success • Operations Management • Sales Operations • 13 years of exp. • Vadodara, GJ, IN

Sabrina Camargo

Operations and Project Management Specialist
Operations Management • 5 years of exp. • Montevideo, Montevideo Department, UY

Kyle Thomas

Quality Assurance Analyst | Automation Engineer | Mathematics Tutor | AI Training Contributor
AI & Machine Learning • Quality Assurance • Data Analysis • 9 years of exp. • Durham, NC, US
K

Kellie Roop

Customer Support Leader in Tech, SAAS | Building, Scaling, Transforming Support Functions | Data-Driven, Continuous Process Improvement, Operational Excellence, People-Centric, AI Implementation | Remote, Hybrid, US, EU
Operations Management • 10 years of exp. • Austin, TX, US

Top Talent like Whitney are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Whitney Guevara

Operations Manager
Customer Success Manager
Project Manager
Tampa, FL, US
G-Suite
Microsoft 365
Asana
Slack
CRM
Zendesk
ActiveCampaign
Google Analyics
Microsoft Outlook
Organization
Administrative Assistance
Administrative Support
Product Support
Email Support
AI
Customer Service
Available for hire fromNegotiable
Contracts

Work History

O

AI Trainer

OutlierCreating complex prompts focused on various areas of psychology, using detailed guidelines and instructions to help improve the AI model’s understanding and accuracy.
D

AI Trainer

DataAnnotationImproving AI language models by writing and reviewing prompts, responses, and annotations to help train and refine AI language models.
M

Care Team Coordinator

Mental Health MatchJun 2024 - Dec 2024 • 7 mosWorked collaboratively with another support specialist, effectively resolved an average of 400+ tickets per month, providing exceptional support to customers by ensuring timely and accurate resolutions to their inquiries. Streamlined customer support processes by researching and successfully implementing Zendesk, resulting in a 20-40% improvement in efficiency through automation, ticket management, and enhanced team collaboration. Optimized team knowledge and customer interactions by developing comprehensive resources including company handbook, FAQs, and templates. Collaborated with product, marketing, and care teams to refine tools, ensure alignment, and drive strategy execution for cross-functional improvements.
M

Therapist Community Manager

Mental Health MatchJan 2022 - Jun 2024 • 2 yrs 6 mosManaged communication with 200+ therapists monthly, ensuring timely and professional responses. Updated company performance spreadsheets with accuracy and organization. Approved therapist licenses, ensuring compliance with state board regulations. Supported CEO with administrative tasks to enhance workflow efficiency. Reviewed, edited, and posted therapist articles using Wordpress.
P

Peer Support Specialist

Prevail HealthMar 2021 - Oct 2022 • 1 yr 8 mosFostered participant well-being through empathetic online chats, providing emotional support and creating a safe space for personal growth and goal achievement. Increased program retention by facilitating engaging online chats and motivating participants to set and achieve personalized SMART goals. Developed strategies to overcome barriers and ensured measurable progress.
C

Intervention Specialist

Crisis Center of Tampa BayApr 2020 - Dec 2020 • 9 mosCultivated strong relationships with callers by understanding their needs, delivering tailored resources, providing emotional support and crisis intervention. Made intervention or mandated reporting calls for urgent situations that put callers or other vulnerable individuals at risk. Kept clear and detailed documentation of all caller interaction and intervention or mandated reports made.
B

Small Business Client Service Representative

Bank of AmericaAug 2019 - Feb 2020 • 7 mosResolved customer banking inquiries, facilitated online banking setup for improved accessibility, reviewed fees to optimize costs, and maintained accurate records. De-escalated escalated customers to ensure satisfaction and retention.
T

Customer Service Representative

Tata Consultancy ServicesAug 2018 - Aug 2019 • 1 yr 1 moAddressed life insurance inquiries and managed payments and billing updates, ensuring clarity, satisfaction, and account accuracy. Provided empathetic support to grieving customers and streamlined claims processes.
E

Administrative Assistant

Elite RewardsJun 2017 - May 2018 • 1 yrEfficiently processed customer orders and payments, enhancing transaction accuracy. Updated tracking info, improving customer communication and satisfaction. Maintained precise records, ensuring compliance and operational efficiency.
S

Customer Service Specialist

Squaremouth IncApr 2016 - Jun 2017 • 1 yr 3 mosGuided clients in selecting travel insurance, boosting satisfaction and trust, while processing payments accurately for seamless transactions. Tested website updates to enhance user experience and monitored team calls to maintain high service standards.

Education

U

University of South Florida

Bachelor's degree, Psychology2017 - 2023

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.