Tricia O'Brien

Editing

Content Strategy

UX Copywriting

Copywriting

Marketing

UX Writing

UX research

Content Development

Available for hire fromNegotiable

Contracts

Senior Content Designer | Marketing Strategist

I’m a content designer and strategist with over 10 years of professional writing experience, from UX writing to copywriting. I’ve improved usability and driven engagement for B2B and B2C products. My superpower is cross-functional collaboration combined with the ability to hit the ground running.

Work History

Senior Content Designer

BILLFull-time EmployeeAug 2022 - Oct 2024 • 2 yrs 3 mosLed content design for teams across Accounts Payable and Accountant Console, creating a cohesive language experience across product features. Collaborated closely with product managers, software engineers, and product designers to align content with user needs and business goals.

Copywriter

AlbertFull-time EmployeeFeb 2021 - Mar 2022 • 1 yr 2 mosCrafted strategic messaging across mobile and web apps to drive user engagement. Created chat responses for support agents to prevent escalations, solve technical issues, and offer financial advice. Streamlined workflows and governance for scalability.

Marketing Manager

TwofivesixFull-time EmployeeJul 2018 - Jan 2020 • 1 yr 7 mosDeveloped and executed content strategy for multiple clients at Intel, using user research, A/B testing, and competitor analysis. Oversaw agency's website redesign to generate leads.

Education

University of Southern California

Master’s , Journalism

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