Top Talent like Thanuya are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Thanuya M

People & Culture
E-Learning
Grant Writing
Growth Hacking
Search Engine Marketing
Curriculum Design
Instructional Videos
Instructional Design
Brand Strategy
Brand Development
Social Media Marketing
Social Media Management
Available for hire fromNegotiable
Contracts
Training and Development Consultant | Educator
With a robust educational background and extensive experience in training and development, I have honed my skills in various domains. I hold a Bachelor's degree in Public Administration from Ryerson University and a BA in Human Rights & Equity Studies from York University. Additionally, I have completed specialized programs in Real Estate Development, Educational/Instructional Media Design, Legislative Drafting, and Social Service Work. Currently serving as a Training and Development Consultant for the City of Toronto, I excel in designing and delivering training programs, evaluating learning outcomes, and ensuring compliance with legislative requirements. My previous roles include Training and Development Coordinator, Subject Matter Expert, Caseworker, and Summer Camp Counselor, all within the City of Toronto. My expertise spans from technical support to case management, showcasing my versatility and commitment to professional development and client service.

Work History

C

Training And Development Consultant

City of Toronto- Develop and deliver training to support quality client service, advance professional development, and ensure compliance with applicable program, service, and legislative requirements, directives, and mandates. - Develop and conduct training evaluations and related activities. - Consult with managers and supervisors to identify appropriate learning and development strategies. - Design, facilitate, and ensure content relevance. - Regularly review and update training materials as required. - Exceptional organizational, planning, motivational, communication, and implementation skills when training and mentoring new and returning frontline staff and supervisors to ensure accuracy, transparency, and compliance with divisional, operational, and program-specific standards. - Extensive experience with designing, producing, evaluating, and converting training from in-person to virtual training materials to reflect the 8 learning styles in both traditional and online/virtual avenues, supporting quality client service, advancing professional development, and ensuring compliance with applicable program, service, legislative requirements, and adhering directives and mandates. - Extensive experience identifying trends, assessing organizational performance gaps, developing strategic response, and evaluating effectiveness of learning outcomes through focus groups, surveys, Likert scale, and making appropriate recommendations to senior management. - Extensive experience in the creation of sector and unit-specific learning content using a variety of delivery methods including instructor-led classroom training, eLearning, multimedia programs, WebEx virtual training, and the creation of other computer-aided instructional technologies. - Significant experience leading work groups and supervising in a unionized environment. - Considerable experience conducting needs analysis and research to design trainings that are unit-specific and conducive to onboarding new staff and improving staff performance.
C

Training And Development Coordinator - OPTU Employment & Social Services

City of TorontoAug 2022 - Oct 2022 • 3 mosAs a Training and Development Coordinator, likely contributed to the planning, coordination, and implementation of training programs to enhance employee skills and performance.
C

Subject Matter Expert

City of TorontoJun 2021 - Sep 2022 • 1 yr 4 mosProvided first-level technical support through phone, email, and chat. Diagnosed and troubleshot end-user desktop application issues and provided appropriate solutions. Prioritized, ticketed, and followed up with Level 1/2 issues. Escalated complex and/or high-priority problems to the appropriate support groups for resolution. Responded to and resolved technical end-user service and support incidents and requests. Followed up with end users to provide status updates as per service level guidelines. Performed account management and maintenance for various applications and systems (e.g., created or modified user accounts and permissions, and performed password resets). Communicated with staff members at all levels of technical and non-technical skill sets.
C

Caseworker

City of TorontoMar 2015 - Jun 2021 • 6 yrs 4 mosExercised case management of over 124 clients on a daily basis. Case management involved service planning, acknowledging where the client is and where they would like to go so that they can become financially independent. Assisted clients in realizing the best version of themselves along the way. Ensured adherence to policies and acts such as the Ontario Works Act, Ontario Disability Support Program, Employment Standards Act, Ontario Human Rights Act, and MFIPPA. Knowledgeable of procedures mandated by the province, in particular legislation. Thorough knowledge of the various stages of the appeals process and experience in reviewing cases to determine whether clients are indeed eligible for Social Assistance or other benefits.
C

Summer Camp Counselor

City of TorontoMay 2013 - Aug 2015 • 2 yrs 4 mosProvided a fun, safe, and meaningful program for children aged 6-12 years for over 60 children for over 2 years. Planned, developed, led, and evaluated a variety of camp programs. Organized, implemented, and oversaw activities and events with groups both internal and external to the camp. Took appropriate measures to deal with incidents, problems, emergencies, and parent concerns on a daily basis.

Education

U

UBC Sauder School of Business

Real Estate Development2021 - 2023
S

Seneca Polytechnic

Certificate, Educational/Instructional Media Design2020 - 2022
A

Athabasca University

Legislative Drafting2020
R

Ryerson University

Bachelor's degree, Public Administration2019 - 2023
S

Seneca Polytechnic

Social Service Work2013 - 2015
Y

York University

Bachelor of Arts - BA, Human Rights & Equity Studies2010 - 2013
U

University of Toronto

Sociology2007 - 2008
T

The Institute for Performance and Learning

The Certified Training and Development Professional, Training and Development2023

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Training and Development Consultant | Educator
With a robust educational background and extensive experience in training and development, I have honed my skills in various domains. I hold a Bachelor's degree in Public Administration from Ryerson University and a BA in Human Rights & Equity Studies from York University. Additionally, I have completed specialized programs in Real Estate Development, Educational/Instructional Media Design, Legislative Drafting, and Social Service Work. Currently serving as a Training and Development Consultant for the City of Toronto, I excel in designing and delivering training programs, evaluating learning outcomes, and ensuring compliance with legislative requirements. My previous roles include Training and Development Coordinator, Subject Matter Expert, Caseworker, and Summer Camp Counselor, all within the City of Toronto. My expertise spans from technical support to case management, showcasing my versatility and commitment to professional development and client service.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Thanuya are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Thanuya M

People & Culture
E-Learning
Grant Writing
Growth Hacking
Search Engine Marketing
Curriculum Design
Instructional Videos
Instructional Design
Brand Strategy
Brand Development
Social Media Marketing
Social Media Management
Available for hire fromNegotiable
Contracts

Work History

C

Training And Development Consultant

City of Toronto- Develop and deliver training to support quality client service, advance professional development, and ensure compliance with applicable program, service, and legislative requirements, directives, and mandates. - Develop and conduct training evaluations and related activities. - Consult with managers and supervisors to identify appropriate learning and development strategies. - Design, facilitate, and ensure content relevance. - Regularly review and update training materials as required. - Exceptional organizational, planning, motivational, communication, and implementation skills when training and mentoring new and returning frontline staff and supervisors to ensure accuracy, transparency, and compliance with divisional, operational, and program-specific standards. - Extensive experience with designing, producing, evaluating, and converting training from in-person to virtual training materials to reflect the 8 learning styles in both traditional and online/virtual avenues, supporting quality client service, advancing professional development, and ensuring compliance with applicable program, service, legislative requirements, and adhering directives and mandates. - Extensive experience identifying trends, assessing organizational performance gaps, developing strategic response, and evaluating effectiveness of learning outcomes through focus groups, surveys, Likert scale, and making appropriate recommendations to senior management. - Extensive experience in the creation of sector and unit-specific learning content using a variety of delivery methods including instructor-led classroom training, eLearning, multimedia programs, WebEx virtual training, and the creation of other computer-aided instructional technologies. - Significant experience leading work groups and supervising in a unionized environment. - Considerable experience conducting needs analysis and research to design trainings that are unit-specific and conducive to onboarding new staff and improving staff performance.
C

Training And Development Coordinator - OPTU Employment & Social Services

City of TorontoAug 2022 - Oct 2022 • 3 mosAs a Training and Development Coordinator, likely contributed to the planning, coordination, and implementation of training programs to enhance employee skills and performance.
C

Subject Matter Expert

City of TorontoJun 2021 - Sep 2022 • 1 yr 4 mosProvided first-level technical support through phone, email, and chat. Diagnosed and troubleshot end-user desktop application issues and provided appropriate solutions. Prioritized, ticketed, and followed up with Level 1/2 issues. Escalated complex and/or high-priority problems to the appropriate support groups for resolution. Responded to and resolved technical end-user service and support incidents and requests. Followed up with end users to provide status updates as per service level guidelines. Performed account management and maintenance for various applications and systems (e.g., created or modified user accounts and permissions, and performed password resets). Communicated with staff members at all levels of technical and non-technical skill sets.
C

Caseworker

City of TorontoMar 2015 - Jun 2021 • 6 yrs 4 mosExercised case management of over 124 clients on a daily basis. Case management involved service planning, acknowledging where the client is and where they would like to go so that they can become financially independent. Assisted clients in realizing the best version of themselves along the way. Ensured adherence to policies and acts such as the Ontario Works Act, Ontario Disability Support Program, Employment Standards Act, Ontario Human Rights Act, and MFIPPA. Knowledgeable of procedures mandated by the province, in particular legislation. Thorough knowledge of the various stages of the appeals process and experience in reviewing cases to determine whether clients are indeed eligible for Social Assistance or other benefits.
C

Summer Camp Counselor

City of TorontoMay 2013 - Aug 2015 • 2 yrs 4 mosProvided a fun, safe, and meaningful program for children aged 6-12 years for over 60 children for over 2 years. Planned, developed, led, and evaluated a variety of camp programs. Organized, implemented, and oversaw activities and events with groups both internal and external to the camp. Took appropriate measures to deal with incidents, problems, emergencies, and parent concerns on a daily basis.

Education

U

UBC Sauder School of Business

Real Estate Development2021 - 2023
S

Seneca Polytechnic

Certificate, Educational/Instructional Media Design2020 - 2022
A

Athabasca University

Legislative Drafting2020
R

Ryerson University

Bachelor's degree, Public Administration2019 - 2023
S

Seneca Polytechnic

Social Service Work2013 - 2015
Y

York University

Bachelor of Arts - BA, Human Rights & Equity Studies2010 - 2013
U

University of Toronto

Sociology2007 - 2008
T

The Institute for Performance and Learning

The Certified Training and Development Professional, Training and Development2023

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.