Top Talent like Tere are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Tere S.

Project Manager
Operations Manager
Business Intelligence Analyst
Raymore, MO, US
Business Operations
Business Automation
Interpersonal skills
Customer Relationship Management
Customer Experience
Agile Project Management
Analytical Thinking
Chatbots
AI
Adaptability
Problem Solving
Strategic Planning
Microsoft Project
Microsoft Visio
JIRA
Available for hire fromNegotiable
Contracts
Product Owner | Business Intelligence Analyst | Tableau Practitioner
As a strategic-minded professional with deep roots in business analysis, project coordination, and product ownership. I don’t just manage complexity—I make it actionable. I bring a unique blend of empathy, structure, and forward-thinking execution, shaped by years of cross-functional experience in tech-driven healthcare, operations, and systems integration—always with results in mind. Reduced employee ramp-up time by 30% through culture-aligned onboarding. Cut customer service response times by 25%, boosting patient satisfaction. Supported grid modernization efforts with SLA-driven project delivery. Improved cross-functional alignment by leading end-to-end service design efforts. Bridged customer–internal communication gaps in Specialty Meds operations. I’m not just adaptable—I’m anticipatory. My Clifton Strengths (Strategic, Futuristic, Restorative, Responsibility, Connectedness) and INFJ wiring allow me to think holistically, act decisively, and lead systems that work for both business goals and human experience. Why should you contact me immediately? Because I bring more than execution—I bring vision with proof. I don’t need to be micromanaged. I need to be placed where results matter.

Work History

A

Project Coordinator

AccentureJun 2022 - Jun 2025 • 3 yrs 1 moExperienced in delivering business and technology outcomes through structured project coordination and stakeholder alignment. My recent work on a Grid Modernization initiative allowed me to drive improvements in system integration and operational efficiency. Highlights include: * Delivered measurable outcomes for a large-scale Grid Modernization program * Managed timelines, scope, and SLAs using standardized PM tools * Analyzed current processes to align business models with tech solutions * Defined future-state solutions based on customer and organizational needs * Conducted in-depth research to support strategic planning * Improved cross-functional workflows and system integrations * Collaborated across departments to convert business needs into real results
T

Customer Service Representative

The University of Kansas Health SystemDec 2015 - Aug 2019 • 3 yrs 9 mosA results-driven operations and service strategist with a strong foundation in cross-functional collaboration, employee onboarding, and customer experience improvement. Adept at leading initiatives that directly impact satisfaction, efficiency, and employee readiness. Key Highlights: * Revamped customer service workflows, reducing response times by 25% and significantly boosting patient satisfaction * Developed and implemented onboarding processes aligned with company culture, cutting new employee ramp-up time by 30% * Partnered with stakeholders and frontline teams to identify service pain points and implement scalable process improvements * Applied Lean thinking to streamline workflows and reduce operational inefficiencies * Created SOPs and feedback loops that improved communication between departments and enhanced service consistency * Utilized data to assess service performance trends and proactively drive quality improvements * Delivered training and documentation that supported faster adaptation to customer service tools and protocols
U

Sr. Prior Authorization Specialist

UnitedHealth GroupJan 2012 - Dec 2015 • 4 yrsExperienced customer operations professional with a background in pharmacy benefit management, specifically supporting high-touch Specialty Medications. Proven ability to deliver consistent service excellence in highly regulated, fast-paced environments while bridging communication between internal teams and clients. Key Highlights: * Delivered top-tier customer support in a PBM setting, ensuring service level adherence and performance metrics for Specialty Medications. * Collaborated with cross-functional teams to uphold service excellence and patient-centric care in a high-volume support environment. * Contributed to the development of service standards and protocols tailored to the sensitive needs of specialty pharmacy patients. * Served as liaison between customers, pharmacy operations, and internal departments to ensure timely resolution of medication access issues. * Fostered alignment across clinical support, customer service, and operations to streamline high-impact workflows. * Operated effectively in a fast-paced, high-compliance environment, supporting patients with chronic and complex conditions. * Played a critical role in process improvement efforts to enhance coordination and reduce response times for specialty medication inquiries.

Education

J

Johnson County Community College

Associate of Arts and Sciences - AAS, Marketing/Marketing Management, General2021 - 2023
O

Oakwood University

Psychology1997 - 1998
G

Generation USA

Technical, AWS Cloud Practitioner2021 - 2022

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Product Owner | Business Intelligence Analyst | Tableau Practitioner
As a strategic-minded professional with deep roots in business analysis, project coordination, and product ownership. I don’t just manage complexity—I make it actionable. I bring a unique blend of empathy, structure, and forward-thinking execution, shaped by years of cross-functional experience in tech-driven healthcare, operations, and systems integration—always with results in mind. Reduced employee ramp-up time by 30% through culture-aligned onboarding. Cut customer service response times by 25%, boosting patient satisfaction. Supported grid modernization efforts with SLA-driven project delivery. Improved cross-functional alignment by leading end-to-end service design efforts. Bridged customer–internal communication gaps in Specialty Meds operations. I’m not just adaptable—I’m anticipatory. My Clifton Strengths (Strategic, Futuristic, Restorative, Responsibility, Connectedness) and INFJ wiring allow me to think holistically, act decisively, and lead systems that work for both business goals and human experience. Why should you contact me immediately? Because I bring more than execution—I bring vision with proof. I don’t need to be micromanaged. I need to be placed where results matter.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Tere are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Tere S.

Project Manager
Operations Manager
Business Intelligence Analyst
Raymore, MO, US
Business Operations
Business Automation
Interpersonal skills
Customer Relationship Management
Customer Experience
Agile Project Management
Analytical Thinking
Chatbots
AI
Adaptability
Problem Solving
Strategic Planning
Microsoft Project
Microsoft Visio
JIRA
Available for hire fromNegotiable
Contracts

Work History

A

Project Coordinator

AccentureJun 2022 - Jun 2025 • 3 yrs 1 moExperienced in delivering business and technology outcomes through structured project coordination and stakeholder alignment. My recent work on a Grid Modernization initiative allowed me to drive improvements in system integration and operational efficiency. Highlights include: * Delivered measurable outcomes for a large-scale Grid Modernization program * Managed timelines, scope, and SLAs using standardized PM tools * Analyzed current processes to align business models with tech solutions * Defined future-state solutions based on customer and organizational needs * Conducted in-depth research to support strategic planning * Improved cross-functional workflows and system integrations * Collaborated across departments to convert business needs into real results
T

Customer Service Representative

The University of Kansas Health SystemDec 2015 - Aug 2019 • 3 yrs 9 mosA results-driven operations and service strategist with a strong foundation in cross-functional collaboration, employee onboarding, and customer experience improvement. Adept at leading initiatives that directly impact satisfaction, efficiency, and employee readiness. Key Highlights: * Revamped customer service workflows, reducing response times by 25% and significantly boosting patient satisfaction * Developed and implemented onboarding processes aligned with company culture, cutting new employee ramp-up time by 30% * Partnered with stakeholders and frontline teams to identify service pain points and implement scalable process improvements * Applied Lean thinking to streamline workflows and reduce operational inefficiencies * Created SOPs and feedback loops that improved communication between departments and enhanced service consistency * Utilized data to assess service performance trends and proactively drive quality improvements * Delivered training and documentation that supported faster adaptation to customer service tools and protocols
U

Sr. Prior Authorization Specialist

UnitedHealth GroupJan 2012 - Dec 2015 • 4 yrsExperienced customer operations professional with a background in pharmacy benefit management, specifically supporting high-touch Specialty Medications. Proven ability to deliver consistent service excellence in highly regulated, fast-paced environments while bridging communication between internal teams and clients. Key Highlights: * Delivered top-tier customer support in a PBM setting, ensuring service level adherence and performance metrics for Specialty Medications. * Collaborated with cross-functional teams to uphold service excellence and patient-centric care in a high-volume support environment. * Contributed to the development of service standards and protocols tailored to the sensitive needs of specialty pharmacy patients. * Served as liaison between customers, pharmacy operations, and internal departments to ensure timely resolution of medication access issues. * Fostered alignment across clinical support, customer service, and operations to streamline high-impact workflows. * Operated effectively in a fast-paced, high-compliance environment, supporting patients with chronic and complex conditions. * Played a critical role in process improvement efforts to enhance coordination and reduce response times for specialty medication inquiries.

Education

J

Johnson County Community College

Associate of Arts and Sciences - AAS, Marketing/Marketing Management, General2021 - 2023
O

Oakwood University

Psychology1997 - 1998
G

Generation USA

Technical, AWS Cloud Practitioner2021 - 2022

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.