Top Talent like Shelby are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Shelby Ewen

Project Manager
Operations Manager
Denver, CO, US
Business Operations
Business Administration
Systems Management
Client Management
Project Management
Management
Task Delegation
Organization
Content Creation
Project Planning
Monday.com
Asana
Notion
Available for hire fromNegotiable
Contracts
Helping Small Business Owners Streamline Operations, Projects, and Systems
I partner with small business owners to manage the behind-the-scenes of their business (systems, projects, and team workflows) so they can step out of the weeds and focus on the work they love. I’ve spent the past 9+ years working across customer experience, project and program management, nonprofit leadership, and SaaS implementation. I’ve supported enterprise software rollouts, led operational strategy for mission-driven organizations, and built customer journeys for high-impact service businesses. That range has shaped the way I work today—with empathy, adaptability, and a strong strategic lens. I’m not just a project manager or systems builder. I’m a trusted partner who helps businesses scale without chaos. Whether I’m managing a client onboarding overhaul, rebuilding a ClickUp setup, or helping a growing team streamline communication, I’m always asking: What would make this simpler? What would make this smoother? What would give the founder more space? Specialties include: • Workflow Design & Business Process Improvement • Team Operations & Cross-functional Collaboration • Tools: ClickUp, Notion, Airtable, Zapier, Google Workspace, Slack • Project Management (Agile, Waterfall, and hybrid) • SaaS Implementation & Internal System Builds

Projects

Custom-Built AI Content Engine

A custom AI-powered system built to sound like you: Using your actual content, voice, and phrasing. No more robotic prompts or time-sucking edits. Just drop in ideas and get publish-ready content that actually sounds like you. I’ll build it inside the tool that fits you best, whether that’s ChatGPT, Claude, or Google Notebook.See More

Work History

I

IT Project Manager

IMA Financial Group, Inc.Aug 2024 - May 2025 • 10 mosLed cross-functional platform implementations and internal tool rollouts, aligning operations, sales, and compliance teams during a period of rapid enterprise growth. Key Contributions: - Implemented Salesforce Financial Services Cloud across three departments, improving visibility and alignment across workflows - Developed training documentation, executive dashboards, and communication strategies to drive system adoption and long-term engagement - Managed launches of internal tools including a company-wide intranet and digital contact management system, enhancing collaboration and information access - Translated technical configurations into scalable, user-friendly workflows for 1,000+ employees - Served as a strategic partner to senior stakeholders, fostering clarity and buy-in throughout complex change initiatives
P

Project Manager

ParadigmJun 2023 - Aug 2024 • 1 yr 3 mosLed SaaS implementations for enterprise clients, managing end-to-end delivery of CPQ solutions, platform integrations, and client onboarding systems. Key Deliverables & Outcomes: - Delivered 3 full CPQ system builds in 5 months, reducing manual quote generation and improving sales accuracy - Managed 8+ concurrent implementation projects totaling $3M+ in annual contract value, accelerating average launch timelines by 60% - Built client onboarding frameworks, project plans, and implementation roadmaps for high-impact enterprise accounts - Facilitated sprint cycles, resourcing plans, and stakeholder meetings to ensure on-time delivery and client satisfaction
H

Program Manager, Family Support

Helping Hand Home for ChildrenMay 2020 - Jun 2023 • 3 yrs 2 mos
B

Program Manager, CX Strategy & Communications

BuseySep 2017 - Nov 2019 • 2 yrs 3 mosDirected CX strategy and operational initiatives across service and technology teams during a period of M&A integration and platform modernization. Key Deliverables & Outcomes: - Led core conversion and legacy platform integration projects impacting 150K+ users - Designed new customer onboarding workflows and internal comms strategies, boosting NPS from 42 to 58.6 and CSAT from 8.1 to 9.3 - Created centralized service documentation, CX feedback loops, and training materials to improve consistency and client retention - Facilitated cross-departmental coordination during change management and service migration periods - Implemented client experience metrics and reporting frameworks to guide strategy and execution
B

Marketing Communications Project Manager

BuseyFeb 2016 - Sep 2017 • 1 yr 8 mos
C

Marketing Communications Specialist

Caffe BeneMar 2014 - Feb 2016 • 2 yrs

Education

U

University of Illinois Urbana-Champaign

Bachelor of Applied Science (B.S.), Communication, General

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Helping Small Business Owners Streamline Operations, Projects, and Systems
I partner with small business owners to manage the behind-the-scenes of their business (systems, projects, and team workflows) so they can step out of the weeds and focus on the work they love. I’ve spent the past 9+ years working across customer experience, project and program management, nonprofit leadership, and SaaS implementation. I’ve supported enterprise software rollouts, led operational strategy for mission-driven organizations, and built customer journeys for high-impact service businesses. That range has shaped the way I work today—with empathy, adaptability, and a strong strategic lens. I’m not just a project manager or systems builder. I’m a trusted partner who helps businesses scale without chaos. Whether I’m managing a client onboarding overhaul, rebuilding a ClickUp setup, or helping a growing team streamline communication, I’m always asking: What would make this simpler? What would make this smoother? What would give the founder more space? Specialties include: • Workflow Design & Business Process Improvement • Team Operations & Cross-functional Collaboration • Tools: ClickUp, Notion, Airtable, Zapier, Google Workspace, Slack • Project Management (Agile, Waterfall, and hybrid) • SaaS Implementation & Internal System Builds

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Shelby are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Shelby Ewen

Project Manager
Operations Manager
Denver, CO, US
Business Operations
Business Administration
Systems Management
Client Management
Project Management
Management
Task Delegation
Organization
Content Creation
Project Planning
Monday.com
Asana
Notion
Available for hire fromNegotiable
Contracts

Projects

Custom-Built AI Content Engine

A custom AI-powered system built to sound like you: Using your actual content, voice, and phrasing. No more robotic prompts or time-sucking edits. Just drop in ideas and get publish-ready content that actually sounds like you. I’ll build it inside the tool that fits you best, whether that’s ChatGPT, Claude, or Google Notebook.

Work History

I

IT Project Manager

IMA Financial Group, Inc.Aug 2024 - May 2025 • 10 mosLed cross-functional platform implementations and internal tool rollouts, aligning operations, sales, and compliance teams during a period of rapid enterprise growth. Key Contributions: - Implemented Salesforce Financial Services Cloud across three departments, improving visibility and alignment across workflows - Developed training documentation, executive dashboards, and communication strategies to drive system adoption and long-term engagement - Managed launches of internal tools including a company-wide intranet and digital contact management system, enhancing collaboration and information access - Translated technical configurations into scalable, user-friendly workflows for 1,000+ employees - Served as a strategic partner to senior stakeholders, fostering clarity and buy-in throughout complex change initiatives
P

Project Manager

ParadigmJun 2023 - Aug 2024 • 1 yr 3 mosLed SaaS implementations for enterprise clients, managing end-to-end delivery of CPQ solutions, platform integrations, and client onboarding systems. Key Deliverables & Outcomes: - Delivered 3 full CPQ system builds in 5 months, reducing manual quote generation and improving sales accuracy - Managed 8+ concurrent implementation projects totaling $3M+ in annual contract value, accelerating average launch timelines by 60% - Built client onboarding frameworks, project plans, and implementation roadmaps for high-impact enterprise accounts - Facilitated sprint cycles, resourcing plans, and stakeholder meetings to ensure on-time delivery and client satisfaction
H

Program Manager, Family Support

Helping Hand Home for ChildrenMay 2020 - Jun 2023 • 3 yrs 2 mos
B

Program Manager, CX Strategy & Communications

BuseySep 2017 - Nov 2019 • 2 yrs 3 mosDirected CX strategy and operational initiatives across service and technology teams during a period of M&A integration and platform modernization. Key Deliverables & Outcomes: - Led core conversion and legacy platform integration projects impacting 150K+ users - Designed new customer onboarding workflows and internal comms strategies, boosting NPS from 42 to 58.6 and CSAT from 8.1 to 9.3 - Created centralized service documentation, CX feedback loops, and training materials to improve consistency and client retention - Facilitated cross-departmental coordination during change management and service migration periods - Implemented client experience metrics and reporting frameworks to guide strategy and execution
B

Marketing Communications Project Manager

BuseyFeb 2016 - Sep 2017 • 1 yr 8 mos
C

Marketing Communications Specialist

Caffe BeneMar 2014 - Feb 2016 • 2 yrs

Education

U

University of Illinois Urbana-Champaign

Bachelor of Applied Science (B.S.), Communication, General

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.