Top Talent like Salvador are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Salvador Cervantes

Operations Manager
People & Culture
Chief of Staff
Atlanta, GA, US
Customer Relationship Management
Team Management
Team Building
Customer Service
Customer Discovery
Customer Experience
Operations Management
Available for hire fromNegotiable
Contracts
Operations Leader | Scaling Customer-Facing Teams | Helping Companies Reduce Churn & Optimize for Growth.
Over the last decade, my journey has taken me through the creation and scaling of Customer Support departments across various industries. I have developed and implemented both internal and external processes that have significantly enhanced customer satisfaction. With an entrepreneurial spirit guiding me, I am expanding my horizons to include coaching, sharing the wealth of knowledge from my achievements and the self-growth opportunities I've encountered. My primary goal remains to bridge the gaps between customers and our company, fostering deeper, more meaningful relationships. Simultaneously, I'm committed to supporting the current and upcoming generations in achieving their professional dreams, guiding them through the complexities of career development and growth.

Work History

H

Manager, Operations and Support

HealthLink DimensionsStrategic operations leader responsible for customer-facing team performance, departmental structure, and retention initiatives. Managing cross-functional operations while building scalable systems that support company growth. Key responsibilities included strategic planning, customer retention, process documentation, team leadership, project management, data-driven decision making, and escalation management.
P

Creator

PersonsalSalCoaches individuals in their career journeys within the customer experience field. Partners with companies to assist in creating internal processes for their customer experience teams, enhancing their presence and internal workflows. Hosts the Customer Support World Podcast, creating content to help individuals and businesses provide the best possible support and customer experience.
D

Manager, Customer Operations and Support

data.worldNov 2022 - Dec 2023 • 1 yr 2 mosLed the development and integration of advanced internal processes and workflows to enhance efficiency and quality. Achieved faster and higher-quality resolutions of customer support tickets through automation and AI technologies. Fostered strategic partnerships, managed a multi-shift team, and oversaw the transition from Zendesk to Jira Service Management.
M

Technical Support Manager

MemberSuite, Inc.Oct 2018 - Nov 2022 • 4 yrs 2 mosDeveloped new automations within Zendesk to optimize team time and resources, significantly speeding up resolution times and enhancing customer satisfaction scores. Collaborated with executives to analyze customer feedback and trends, providing strategic insights. Oversaw a multi-tier support team, fostering professional growth and operational efficiency.
C

Support Manager

COCARD/A-AAccess Point of Sale Solutions for Your BusinessOct 2016 - Oct 2018 • 2 yrs 1 moDirected and trained the department on POS implementation projects, enhancing operational efficiency and customer service quality. Managed complex merchant account issues and provided specialized support for the merchant services industry. Conducted employee check-ins, mentoring, performance reviews, and oversaw day-to-day activities.

Education

I

ITT Technical Institute-Duluth

Bachelor's degree, Computer Networking2009 - 2013

Similar Pangeans

Debbie D.

Customer Success Leader | Strategic Operations Expert
Customer Success • 2 years of exp. • New York, NY, US
K

Kellie Roop

Customer Support Leader in Tech, SAAS | Building, Scaling, Transforming Support Functions | Data-Driven, Continuous Process Improvement, Operational Excellence, People-Centric, AI Implementation | Remote, Hybrid, US, EU
Operations Management • 10 years of exp. • Austin, TX, US

Kimberly Hammond

Global Operations Executive | Strategic Leadership | Process Optimization & Scaling | Lean Six Sigma Black Belt
Operations Management • 9 years of exp. • New York, NY, US

Danielle Legatt

Operations Leader | CX Expert | E-Commerce Panelist | Lean Six Sigma Green Belt | Bucket List Enthusiast
Operations Management • Project Management • Customer Success • 10 years of exp. • Los Angeles, CA, US

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Operations Leader | Scaling Customer-Facing Teams | Helping Companies Reduce Churn & Optimize for Growth.
Over the last decade, my journey has taken me through the creation and scaling of Customer Support departments across various industries. I have developed and implemented both internal and external processes that have significantly enhanced customer satisfaction. With an entrepreneurial spirit guiding me, I am expanding my horizons to include coaching, sharing the wealth of knowledge from my achievements and the self-growth opportunities I've encountered. My primary goal remains to bridge the gaps between customers and our company, fostering deeper, more meaningful relationships. Simultaneously, I'm committed to supporting the current and upcoming generations in achieving their professional dreams, guiding them through the complexities of career development and growth.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Debbie D.

Customer Success Leader | Strategic Operations Expert
Customer Success • 2 years of exp. • New York, NY, US
K

Kellie Roop

Customer Support Leader in Tech, SAAS | Building, Scaling, Transforming Support Functions | Data-Driven, Continuous Process Improvement, Operational Excellence, People-Centric, AI Implementation | Remote, Hybrid, US, EU
Operations Management • 10 years of exp. • Austin, TX, US

Kimberly Hammond

Global Operations Executive | Strategic Leadership | Process Optimization & Scaling | Lean Six Sigma Black Belt
Operations Management • 9 years of exp. • New York, NY, US

Danielle Legatt

Operations Leader | CX Expert | E-Commerce Panelist | Lean Six Sigma Green Belt | Bucket List Enthusiast
Operations Management • Project Management • Customer Success • 10 years of exp. • Los Angeles, CA, US

Top Talent like Salvador are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Salvador Cervantes

Operations Manager
People & Culture
Chief of Staff
Atlanta, GA, US
Customer Relationship Management
Team Management
Team Building
Customer Service
Customer Discovery
Customer Experience
Operations Management
Available for hire fromNegotiable
Contracts

Work History

H

Manager, Operations and Support

HealthLink DimensionsStrategic operations leader responsible for customer-facing team performance, departmental structure, and retention initiatives. Managing cross-functional operations while building scalable systems that support company growth. Key responsibilities included strategic planning, customer retention, process documentation, team leadership, project management, data-driven decision making, and escalation management.
P

Creator

PersonsalSalCoaches individuals in their career journeys within the customer experience field. Partners with companies to assist in creating internal processes for their customer experience teams, enhancing their presence and internal workflows. Hosts the Customer Support World Podcast, creating content to help individuals and businesses provide the best possible support and customer experience.
D

Manager, Customer Operations and Support

data.worldNov 2022 - Dec 2023 • 1 yr 2 mosLed the development and integration of advanced internal processes and workflows to enhance efficiency and quality. Achieved faster and higher-quality resolutions of customer support tickets through automation and AI technologies. Fostered strategic partnerships, managed a multi-shift team, and oversaw the transition from Zendesk to Jira Service Management.
M

Technical Support Manager

MemberSuite, Inc.Oct 2018 - Nov 2022 • 4 yrs 2 mosDeveloped new automations within Zendesk to optimize team time and resources, significantly speeding up resolution times and enhancing customer satisfaction scores. Collaborated with executives to analyze customer feedback and trends, providing strategic insights. Oversaw a multi-tier support team, fostering professional growth and operational efficiency.
C

Support Manager

COCARD/A-AAccess Point of Sale Solutions for Your BusinessOct 2016 - Oct 2018 • 2 yrs 1 moDirected and trained the department on POS implementation projects, enhancing operational efficiency and customer service quality. Managed complex merchant account issues and provided specialized support for the merchant services industry. Conducted employee check-ins, mentoring, performance reviews, and oversaw day-to-day activities.

Education

I

ITT Technical Institute-Duluth

Bachelor's degree, Computer Networking2009 - 2013

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.