Ryshai Scott

Operations Manager

Growth Marketing Manager

Customer Success Manager

San Antonio, TX, US

Office Administration

CRM

Adaptability

Scheduling

HubSpot

Planning

Notion

Available for hire fromNegotiable

Contracts

Operations Coordinator | Process & Systems Support

I support small teams and founders with day-to-day operations, documentation, and system cleanup so work runs more smoothly and doesn’t live only in people’s heads. My background is in operations coordination and business administration, and I’m currently deepening my skills in process documentation, CRM setup, light automation, and internal content organization. I’m especially comfortable stepping into existing systems, organizing what’s already there, and creating simple, maintainable processes. I enjoy bringing structure to creative work, supporting clear communication, and building systems that feel usable, human, and actually get used.

Projects

Company Drive Governance & Access Control

Centralized and governed a company Google Drive to reduce access risk, improve search reliability, and remove operational friction. Designed and implemented a tiered permission model that separated restricted materials, shared-controlled resources, and execution-ready shared spaces. Established consistent folder labeling and access rules to protect sensitive information while enabling fast, appropriate collaboration. Specific company details are intentionally limited due to privacy and security requirements. Scope of Work: Audited and centralized an existing company's Drive Designed a tiered access model (restricted, shared-controlled, shared-scoped) Defined clear permission rules and folder labeling standards Controlled search visibility for sensitive materials Sequenced changes to avoid disrupting active workflows System Design Principles: Least-access necessary Clear ownership and visibility rules Low ongoing maintenance Scalable as the team grew Outcome: Reduced access risk and accidental exposure Faster file discovery and collaboration Fewer permission requests and exceptions Durable structure suitable for audits or investor review Skills & Deliverables: Information Architecture Access Control & Governance Risk Management Process DocumentationSee More

Notion HQ Setup & Workflow Organization

Designed and implemented a simple Notion headquarters to centralize tasks, documentation, and internal planning in one place. The system was built to replace scattered notes and ad-hoc tracking with a clear, maintainable structure that supported day-to-day execution without overcomplication. Details are intentionally generalized to respect client privacy. Scope of Work: Audited existing tools, notes, and workflows Designed a centralized Notion workspace (HQ) Set up core databases for tasks, documentation, and references Created simple views to support weekly planning and visibility Established light usage guidelines to support long-term adoption System Design Principles: Minimal structure over complexity Clear intake and ownership Easy to maintain without constant customization Built for actual daily use, not dashboards for show Outcome: Reduced tool and note sprawl Improved clarity around active work and priorities Easier onboarding into shared systems A workspace that could evolve without needing a rebuild Skills & Deliverables: Notion Workspace Setup Workflow Organization Internal Documentation Task & Knowledge ManagementSee More

Work History

Operations Coordinator / Operations Assistant

Invisia AISupported leadership operations, file governance, and automation implementation. Built and documented systems in Notion and Dropbox that align with the company OS. Developed workflow templates, SOPs, and Zapier automations that improve team efficiency. Assisted with onboarding and dashboard setup to support scalable growth.

Patient Registrar

ParallonJul 2023 - Sep 2024 • 1 yr 3 mosManaged patient registration, ensuring accurate data entry and HIPAA compliance. Supported hospital operations by coordinating information flow between departments. Delivered exceptional service to patients in a fast-paced medical environment.

Director of Communication & Development (Volunteer)

The Lemonade CircleJan 2022 - Jun 2022 • 6 mosCoordinated outreach, content, and event communications for a nonprofit focused on empowering young women of color in San Antonio. Developed messaging strategies and assisted with social media and donor engagement campaigns. Strengthened community partnerships through clear communication and positive representation.

Front Desk Clerk

Marriott HotelsFeb 2018 - Jun 2020 • 2 yrs 5 mosManaged front desk operations including check-ins, reporting, and nightly audits. Delivered excellent customer service while maintaining accurate documentation. Developed strong multitasking and communication skills that translated into operational reliability.

Education

Palo Alto Community College

Bachelor of Applied Technology - BAT, Operations Management and Supervision2024 - 2026

San Antonio Community College

Associate of Arts - AA, Business Administration and Management, General2021 - 2024

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