Top Talent like Rowena are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Rowena Mdubeki

Community Manager
People & Culture
Johannesburg, GP, ZA
CRM
Call Center
Outreach
Salesforce
HubSpot
Sales
Customer Service
Available for hire fromNegotiable
Contracts
Freelancer | Operations Manager | Sales Specialist
With a diverse background in customer service, sales, and management, I have honed my skills across various industries. I began my career as a Customer Support Specialist at Groupon, where I managed retail and online shopping support. I then transitioned to OVO as an Inbound Sales/Retentions Agent, providing technical assistance and account management for gas and electric services. At Youi Insurance, I excelled as a Sales Advisor, customizing insurance quotes and enhancing customer follow-ups. Currently, I manage operations at Imiihla Home Services, focusing on domestic services and expanding into volunteering. As a freelancer, I specialize in audio transcription, data entry, and administrative support, known for my reliability and strong work ethic. I am pursuing a Higher Certificate in Logistics, Materials, and Supply Chain Management at Boston City Campus, set to complete in 2025, to further enhance my expertise in the field.

Work History

F

Freelancer

FreelanceExperienced freelancer with a solid two-year track record specializing in accurate audio transcription, efficient data entry, administration support. Known for reliability, confidence, and a trustworthy work ethic.
I

Organization Manager

Imiihla Home ServicesWe offer housing domestic services and help our client scout for nannies, domestic helpers etc. We have recently also started venturing into volunteering! Exciting times!
Y

Sales Advisor

Youi InsuranceJun 2022 - Nov 2023 • 1 yr 6 mosAppointment setting/scheduling. Conducted inbound and outbound sales for insurance products. Customized quotes to align with clients' needs and budget constraints. Implemented proactive strategies for customer follow-ups and post-sign-up services.
O

Inbound Sales/Retentions Agent

OVOSep 2021 - Apr 2022 • 8 mosProvided support for gas and electric services through chat and phone channels. Managed account updates, meter recharges, and technical assistance.
G

Customer Support Specialist

GrouponAug 2019 - Sep 2021 • 2 yrs 2 mosManaged retail and online shopping support via email, chat, and occasional calls. Utilized Zendesk and Boldchat 360 for customer interactions. Handled order processes, cancellations, refunds, and account maintenance. Engaged in upselling initiatives to enhance sales and customer interactions.

Education

B

Boston City Campus

Higher certificate, Logistics, Materials, and Supply Chain Management2024 - 2025

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Freelancer | Operations Manager | Sales Specialist
With a diverse background in customer service, sales, and management, I have honed my skills across various industries. I began my career as a Customer Support Specialist at Groupon, where I managed retail and online shopping support. I then transitioned to OVO as an Inbound Sales/Retentions Agent, providing technical assistance and account management for gas and electric services. At Youi Insurance, I excelled as a Sales Advisor, customizing insurance quotes and enhancing customer follow-ups. Currently, I manage operations at Imiihla Home Services, focusing on domestic services and expanding into volunteering. As a freelancer, I specialize in audio transcription, data entry, and administrative support, known for my reliability and strong work ethic. I am pursuing a Higher Certificate in Logistics, Materials, and Supply Chain Management at Boston City Campus, set to complete in 2025, to further enhance my expertise in the field.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Rowena are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Rowena Mdubeki

Community Manager
People & Culture
Johannesburg, GP, ZA
CRM
Call Center
Outreach
Salesforce
HubSpot
Sales
Customer Service
Available for hire fromNegotiable
Contracts

Work History

F

Freelancer

FreelanceExperienced freelancer with a solid two-year track record specializing in accurate audio transcription, efficient data entry, administration support. Known for reliability, confidence, and a trustworthy work ethic.
I

Organization Manager

Imiihla Home ServicesWe offer housing domestic services and help our client scout for nannies, domestic helpers etc. We have recently also started venturing into volunteering! Exciting times!
Y

Sales Advisor

Youi InsuranceJun 2022 - Nov 2023 • 1 yr 6 mosAppointment setting/scheduling. Conducted inbound and outbound sales for insurance products. Customized quotes to align with clients' needs and budget constraints. Implemented proactive strategies for customer follow-ups and post-sign-up services.
O

Inbound Sales/Retentions Agent

OVOSep 2021 - Apr 2022 • 8 mosProvided support for gas and electric services through chat and phone channels. Managed account updates, meter recharges, and technical assistance.
G

Customer Support Specialist

GrouponAug 2019 - Sep 2021 • 2 yrs 2 mosManaged retail and online shopping support via email, chat, and occasional calls. Utilized Zendesk and Boldchat 360 for customer interactions. Handled order processes, cancellations, refunds, and account maintenance. Engaged in upselling initiatives to enhance sales and customer interactions.

Education

B

Boston City Campus

Higher certificate, Logistics, Materials, and Supply Chain Management2024 - 2025

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.