Nicola Sink

Customer Success Manager

Business Intelligence Analyst

Social Media Marketing Specialist

Charlotte, NC, US

Google Analyics

Analytics

Paid Ads

Project Planning

Project Management

Product Marketing

Product Management

Available for hire fromNegotiable

Contracts

Product & Services Manager | Customer Experience Expert

With a Bachelor of Science in Industrial Engineering from North Carolina State University, I have built a robust career in product management and customer experience. Currently I serve as a Product Manager at M-Tech, working with a development team to lead initiatives to improve the customer's experience across our digital platforms. With past experience in data analytics, project management, and digital product management I am able to help steer our team in the right direction and look for ways to optimization not only our digital presence, but our internal workflows as well.

Work History

Digital Project Manager

M-TechProvided strategic insights to leadership to monitor trends, patterns and market shifts. Created timelines for creative and development teams to create new digital experiences for consumers. Oversaw the entire campaign lifecycle, from creative development to updates, collaborating with marketing, creative teams, legal, brand, and product partners. Conducted Quality Assurance testing of assets published via the platform, ensuring consistency across desktop and mobile experiences. Managed desktop and mobile experiences for promotional campaigns, working with internal teams and external creative agencies to bring efforts to market. Monitored key channel performance indicators and portfolio metrics, reporting on digital campaign performance. Support campaign strategy, orchestration, development, and enhancements in alignment with partner and stakeholder direction

Business Intelligence Data Specialist

Duke Energy CorporationJan 2019 - Jan 2020 • 1 yr 1 moCreated user-friendly Power BI reports to dynamically reflect daily call center performance. Collaborated with supervisors to prioritize reporting needs and communicated daily operational metrics to organizational leaders. Performed quarterly accounting chargebacks between different organizations. Utilized various data sources to analyze key metrics to gather insights for improvement. Tracked and managed organizational projects and performed impact analysis to forecast future state.

IT Business Analyst

Duke Energy CorporationPerformed current state assessment to identify gaps in current IT work streams. Assisted in writing user stories to reflect feedback from testing. Formed baseline metrics and tracked dollar and time savings through development of product. Utilized Google Analytics to gather data-driven insights from users of the product. Collaborated with developers and UX/UI designer to prioritize items in the backlog. Created training strategy with Change Manager for first-time users.

Education

North Carolina State University

Bachelor of Science (BS), Industrial Engineering2015 - 2019

Similar Pangeans

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!