Kirby London

High-impact Solutions Architect with a proven track record of scaling infrastructure for real estate and non-profit organizations. Expert in bridging the gap between technical web development and operational efficiency through custom software integrations, SOP architecture, and cross-state regulatory management.

Projects

Central Workspace for Companies & Communities Collaboration (Architecture: Locus Design)

Architecture (Locus Design) is the unification of all platforms that are needed for your internal team throughout the workday. ● The Issue: Teams are losing hours every week to "context switching"—tab-hopping between disjointed chat apps, email clients, and task managers, causing critical operational data to fall through the cracks. ● The Solution: Transforming chat applications into centralized, automated hubs. I build single-pane-of-glass environments that house helpdesks, intake forms, and automated alerts to eliminate context switching and tab-hopping. ● Tech Stack / Applicable Environments: Slack, Microsoft Teams, Discord, ClickUp, Mattermost.See More

Central Communication (Companies & Organizations)

Moving from scattered inbox anxiety to streamlined, high-signal communication architecture. ● The Issue: Everyone is trying to manage emails, tickets, and customer/client messages along with internal communications, resulting in chaotic, unsearchable noise. ● The Solution: I architect high-signal, low-noise communication environments with strict channel hierarchies, automated operational alerts, and clear permission protocols so teams stay aligned without drowning in notifications. ● Tech Stack / Applicable Environments: Slack, Discord, ClickUp, Google Workspace, Microsoft Teams.See More

Community Culture Fostering & Management

Transforming passive audiences into deeply engaged, self-sustaining digital economies and networks. ● The Issue: Organizations struggle to keep their communities engaged, leading to dead forums, chaotic member onboarding, and zero culture retention. ● The Solution: I design immersive digital ecosystems that foster culture. I build platforms with automated role-based onboarding, gated VIP channels, and engagement webhooks that turn passive audiences into active, self-sustaining communities. ● Tech Stack / Applicable Environments: Discord, Mighty Networks, Circle, Skool, Slack (Community), Custom Economy Bots.See More

Client Relationship & Records Management

Spreadsheets to CRMs, there’s a better way to handle important client information for those not competing in Excel’s World Championship. ● The Issue: Client data is trapped in disjointed, floating spreadsheets or bloated CRMs, creating data silos, manual entry errors, and zero executive visibility. ● The Solution: I replace floating spreadsheets and manual data entry with connected, scalable hubs where data is clean, logical, and instantly accessible. ● Tech Stack / Applicable Environments: Attio, Notion, Coda, Airtable, Grist, Teable, SmartSuite, Basecamp.See More

Training & Education Platform

Eliminating the "Groundhog Day" loop of repetitive onboarding and executive hand-holding. ● The Issue: Leadership wastes countless hours repeating the same onboarding steps and answering basic "how-to" questions because there is no asynchronous training infrastructure. ● The Solution: I build self-serve, on-demand video libraries and dynamic LMS ecosystems so new hires can onboard, learn systems, and troubleshoot independently without draining executive calendars. ● Tech Stack / Applicable Environments: Kajabi, Skool, Trainual, Loom, Scribe, Notion, Slite, Guru.See More

Documentation & Library

Eradicating the "Where does this file live?" syndrome once and for all. ● The Issue: Employees waste hours hunting for critical assets, SOPs, and company policies because files are buried in unstructured, chaotic cloud folders. ● The Solution: I design logical, highly searchable digital libraries, wikis, and company intranets so institutional knowledge is instantly accessible to the right people. ● Tech Stack / Applicable Environments: Guru, Slite, Microsoft Suite, Google Workspace, ClickUp, Notion, Coda, Plane, Linear, Huly, TickTick.See More

Systems Implementation & User Adoption

Designing systems for humans, not just machines. ● The Issue: The company purchased expensive software, but the team refuses to use it correctly due to poor implementation, clunky interfaces, and a lack of operational guardrails. ● The Solution: Bridging the gap between buying software and actually using it. I don't just turn on the tool; I architect the user experience, map the permissions, and build the "idiot-proof" guardrails so your team adopts the system instead of fighting it. ● Tech Stack / Applicable Environments: Slack, Google Workspace, Microsoft Suite, Atlassian, Salesforce, HubSpot, Follow Up Boss.See More

Frictionless Workflow & API Integration

Forcing disparate software tools to play nicely together so humans don't have to. ● The Issue: Your tech stack is disjointed, forcing employees to act as manual data couriers who waste time copying and pasting information between platforms all day. ● The Solution: Acting as the translator between disparate SaaS platforms. I deploy custom webhooks and automation engines that force your software to talk to each other, ensuring human employees never have to act as manual data couriers. ● Tech Stack / Applicable Environments: Zapier, Make (Integromat), Pipedream, REST APIs, Webhooks.See More

Custom Self-Hosted Tooling (The Lab)

Finding the perfect solution sometimes requires creativity and grit. ● The Issue: Off-the-shelf SaaS platforms are either too bloated, too expensive, or lack the exact functionality needed for your highly specific operational workflow. ● The Solution: Bypassing expensive "bloatware" subscriptions by deploying lightweight, highly secure custom internal tools. If retail SaaS can't do it, I build and host the solution from scratch. ● Tech Stack / Applicable Environments: Docker, React, Next.js, Prisma, PostgreSQL, Github, VPS.See More

Work History

Regional Broker Operations

LPT Realty● Direct operational oversight for over 20 states, managing complex license transfers, renewals, and business entity verifications. ● Ensure regulatory compliance through meticulous state audits and association membership management. ● Architect and implement technical infrastructure, including SharePoint and Slack Knowledgebases and Grist Database integrations. ● Optimize workflow automation using Follow Up Boss interface organization and Dotloop Autoloops.

Real Estate Operations Director

Mikhail Tevs, Coldwell BankerJan 2023 - Jan 2025 • 2 yrs 1 mo● Designed and maintained robust operational systems and lead-nurturing databases for a high-performing individual agent. ● Authored comprehensive Standard Operating Policies (SOPs) to ensure scalable and repeatable business results. ● Managed full-cycle marketing, including custom campaign creation, blog content, and collateral design for events. ● Served as technical lead for all software, hardware, and web development requirements.

Association Coordinator

Interactive Management, IncJan 2023 - Jan 2023 • 1 mo● Developed standardized operational policies (SOPs) and a centralized company knowledge base. ● Managed administrative functions and membership data for multiple non-profit associations. ● Modernized organizational web presence and created marketing collateral for annual conferences.

Real Estate Operations Director

Keller Williams, The Strange TeamJan 2018 - Jan 2020 • 2 yrs 1 mo● Led operations for a top-tier team of 25 agents, managing all incoming listings, contracts, and database growth. ● Headed the recruitment lifecycle, including interviewing, hiring, and onboarding new agents into team systems. ● Facilitated weekly strategic meetings to align team performance with revenue goals.

Convention Services Director

The Millennium Hotel● Facilitated operations for the sales management team by auditing all booked group contracts, including room blocks, venue requirements, catering, attrition, F&B budgeting, and commission structures. ● Authored comprehensive Banquet Event Orders (BEOs) and developed spatial diagrams for all conventions and conferences. ● Collaborated with the controller, accounting, and sales departments to review and verify all financial reporting. ● Managed pre- and post-convention briefings for all groups and presided over weekly management sessions to evaluate upcoming group arrivals, performance expectations, and revenue. ● Partnered with the sales team on client calls, produced formal RFPs, and personally conducted site walkthroughs for incoming guests.

Convention Services Director

The Doubletree by HiltonJan 2015 - Jan 2018 • 3 yrs 1 mo● Support a team of 4 sales managers by reviewing all incoming booked groups’ contracts including room blocks, event space, catering needs, attrition, food & beverage budget, and commissions. ● Write Banquet Event Orders (BEOs), and diagrams for all conferences/conventions. ● Review all financial reports with the accounting team, the controller, and the sales department. ● Host pre-cons & post-cons for all groups, and host the weekly management meeting to review all incoming groups, expectations, and revenue. ● Greet and conduct walkthroughs with incoming guests, join the sales team on sales calls, and assist in writing RFPs.

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