Top Talent like Karen are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Karen Mwema

Customer Success Manager
Office Administration
Customer Experience
Customer Service
Administrative Support
Administrative Assistance
Pinterest
Advertising
Creative Marketing
Available for hire fromNegotiable
Contracts
Customer Service Expert | Sales Strategist
With a Bachelor’s degree in Nutrition Health and Dietetics from Kenyatta University, I have built a diverse career across customer service, sales, and administrative roles. My journey began as a Receptionist at Kentra Travel and Tours, where I honed my organizational skills. I then transitioned to Biashara Sacco Society Limited as a Customer Care Representative, managing customer accounts and enhancing service delivery. At OnQ Kenya, I advanced to Associate Supervisor, overseeing customer service operations and developing team policies. Currently, I serve as a Customer Service Representative at OnQ, ensuring customer satisfaction through effective communication. My role as a Sales Activator and Promoter at Yellow Moon Company further developed my ability to identify leads and strategize for growth. My career is marked by a commitment to improving customer experiences and driving business success through strategic initiatives and exceptional service.

Work History

Y

Sales Activator and Promoter

Yellow Moon CompanyIdentifying and then researching potential leads and opportunities. Developing existing sales strategies which will generate sustainable growth. Writing accurate sales reports and documentation. Involved in developing sales & pricing strategies. Contacting prospective clients by phone and email. Identifying the customer's needs. Evaluating competitor activity and developing appropriate responses.
O

Customer Service Representative

OnQResponsible for managing customer inquiries and providing excellent customer service.
O

Associate Supervisor

OnQ KenyaJan 2022 - Jan 2024 • 2 yrs 1 moOverseeing the daily operations of the customer service team. Onboarding new customer service agents. Creates customer service processes and procedures. Making sure that customer inquiries, complaints, and feedback are handled efficiently. Evaluates socials, email, and chat conversations. Investigates customer service issues as needed. Developing and enforcing policies for the customer service team. Assigning, directing, and reviewing the work of staff members. Conducting performance appraisals for staff members.
B

Customer Care Representative

Biashara Sacco Society LimitedJan 2017 - Jan 2021 • 4 yrs 1 moOpening and maintaining customer accounts by recording account information to the system. Recommending potential products and services to management by collecting customer information and analyzing customer needs. Manage large amounts of incoming calls on Sacco products and services. Assist with placement of orders, refunds or exchanges. Compile reports on overall customer satisfaction. Resolve customer complaints via phone, e-mail or social media. Inform customer of their account balances and ensure that members understand their statements well. Promote Biashara Sacco Society Limited service charter by ensuring that it is strictly adhered to. Explaining to customer the different types of loans and credit options that are available. Provide proper security and maintenance of Sacco`s assets.
K

Receptionist

Kentra Travel and ToursAug 2016 - Feb 2017 • 7 mosAnswering all incoming calls / emails and re-routing them to relevant parties. Meeting and greeting visitors ensuring they are signed in. General administration duties, photocopying, filing etc. Dealing with any enquiries at the reception. Data entry onto internal systems. Ensuring that the reception area is tidy and clutter free.
O

Associate Supervisor

OnQFull-time EmployeeFeb 2022 - Sep 2024 • 2 yrs 8 mosLeader of a successful in a leading E-Commerce company

Education

K

Kenyatta University (K.U)

Bachelor, Nutrition Health and Dietetics2010 - 2014

Similar Pangeans

Wendy Mwende

Experienced Customer Service Professional with a Passion for Resolving Challenges and Delighting Customers.
Customer Success • Project Management • Operations Management • 2 years of exp. • Nairobi, Nairobi County, KE

Faith Maina

Sales and Marketing Specialist | Customer Engagement Expert
Sales & Business Development • Field Sales & Marketing • Sales Operations • 3 years of exp. • Nairobi, Nairobi County, KE
A

Agnes Nyambura.

Experienced Customer Support Specialist | CRM Expert with success in resolving customers concerns and inquiries as well as maintaining satisfaction.
Customer Success • 6 years of exp. • New York, NY, US

Fidel Ngundi

Software Developer | Administrative & Operations Specialist | Recruitment, Executive Support & Process Optimization
People & Culture • Customer Success • Recruitment • 6 years of exp. • Nairobi, Nairobi County, KE

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Service Expert | Sales Strategist
With a Bachelor’s degree in Nutrition Health and Dietetics from Kenyatta University, I have built a diverse career across customer service, sales, and administrative roles. My journey began as a Receptionist at Kentra Travel and Tours, where I honed my organizational skills. I then transitioned to Biashara Sacco Society Limited as a Customer Care Representative, managing customer accounts and enhancing service delivery. At OnQ Kenya, I advanced to Associate Supervisor, overseeing customer service operations and developing team policies. Currently, I serve as a Customer Service Representative at OnQ, ensuring customer satisfaction through effective communication. My role as a Sales Activator and Promoter at Yellow Moon Company further developed my ability to identify leads and strategize for growth. My career is marked by a commitment to improving customer experiences and driving business success through strategic initiatives and exceptional service.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Wendy Mwende

Experienced Customer Service Professional with a Passion for Resolving Challenges and Delighting Customers.
Customer Success • Project Management • Operations Management • 2 years of exp. • Nairobi, Nairobi County, KE

Faith Maina

Sales and Marketing Specialist | Customer Engagement Expert
Sales & Business Development • Field Sales & Marketing • Sales Operations • 3 years of exp. • Nairobi, Nairobi County, KE
A

Agnes Nyambura.

Experienced Customer Support Specialist | CRM Expert with success in resolving customers concerns and inquiries as well as maintaining satisfaction.
Customer Success • 6 years of exp. • New York, NY, US

Fidel Ngundi

Software Developer | Administrative & Operations Specialist | Recruitment, Executive Support & Process Optimization
People & Culture • Customer Success • Recruitment • 6 years of exp. • Nairobi, Nairobi County, KE

Top Talent like Karen are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Karen Mwema

Customer Success Manager
Office Administration
Customer Experience
Customer Service
Administrative Support
Administrative Assistance
Pinterest
Advertising
Creative Marketing
Available for hire fromNegotiable
Contracts

Work History

Y

Sales Activator and Promoter

Yellow Moon CompanyIdentifying and then researching potential leads and opportunities. Developing existing sales strategies which will generate sustainable growth. Writing accurate sales reports and documentation. Involved in developing sales & pricing strategies. Contacting prospective clients by phone and email. Identifying the customer's needs. Evaluating competitor activity and developing appropriate responses.
O

Customer Service Representative

OnQResponsible for managing customer inquiries and providing excellent customer service.
O

Associate Supervisor

OnQ KenyaJan 2022 - Jan 2024 • 2 yrs 1 moOverseeing the daily operations of the customer service team. Onboarding new customer service agents. Creates customer service processes and procedures. Making sure that customer inquiries, complaints, and feedback are handled efficiently. Evaluates socials, email, and chat conversations. Investigates customer service issues as needed. Developing and enforcing policies for the customer service team. Assigning, directing, and reviewing the work of staff members. Conducting performance appraisals for staff members.
B

Customer Care Representative

Biashara Sacco Society LimitedJan 2017 - Jan 2021 • 4 yrs 1 moOpening and maintaining customer accounts by recording account information to the system. Recommending potential products and services to management by collecting customer information and analyzing customer needs. Manage large amounts of incoming calls on Sacco products and services. Assist with placement of orders, refunds or exchanges. Compile reports on overall customer satisfaction. Resolve customer complaints via phone, e-mail or social media. Inform customer of their account balances and ensure that members understand their statements well. Promote Biashara Sacco Society Limited service charter by ensuring that it is strictly adhered to. Explaining to customer the different types of loans and credit options that are available. Provide proper security and maintenance of Sacco`s assets.
K

Receptionist

Kentra Travel and ToursAug 2016 - Feb 2017 • 7 mosAnswering all incoming calls / emails and re-routing them to relevant parties. Meeting and greeting visitors ensuring they are signed in. General administration duties, photocopying, filing etc. Dealing with any enquiries at the reception. Data entry onto internal systems. Ensuring that the reception area is tidy and clutter free.
O

Associate Supervisor

OnQFull-time EmployeeFeb 2022 - Sep 2024 • 2 yrs 8 mosLeader of a successful in a leading E-Commerce company

Education

K

Kenyatta University (K.U)

Bachelor, Nutrition Health and Dietetics2010 - 2014

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.