Top Talent like Denise are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Denise Ortiz Smith

Operations Manager
Available for hire fromNegotiable
Contracts
Director of Revenue Cycle Management | Expert in Optimizing Financial Performance & Patient Experience | Driving Efficiency & Growth in Healthcare Operations
As a results-oriented Director of Revenue Cycle Management with over a decade of experience, I have consistently excelled in optimizing revenue cycle processes, enhancing patient experiences, and driving organizational growth. Currently, I focus on developing and enforcing revenue cycle standards that streamline patient visit procedures, from registration to the accurate adjudication of accounts. My role encompasses overseeing business functions, analyzing operational data, and collaborating with C-level executives to create strategic financial plans that support organizational objectives. In previous positions at Virginia League for Planned Parenthood and UPIC Health, LLC, I successfully implemented innovative solutions that improved operational efficiency and financial stability. I take pride in my ability to foster strong relationships with stakeholders, ensuring adherence to regulatory compliance while remaining proactive in addressing industry trends and changes. Looking ahead, I am eager to explore new opportunities where I can leverage my expertise in revenue cycle management to drive innovation and financial success. I am particularly interested in roles that allow me to continue enhancing operational efficiency and improving patient satisfaction within the healthcare sector. Areas of Specialization: • Revenue Cycle Optimization • Strategic Financial Planning • Patient Experience Improvement • Performance Metrics Development • Compliance and Regulatory Adherence • Operational Policy Enhancement • Relationship Management with Stakeholders • Data Analysis and Reporting Let’s connect: I’m excited to discuss how I can contribute to your organization’s success. Feel free to reach out to explore potential opportunities and how my background aligns with your needs.

Work History

V

Director Revenue Cycle

Virginia League for Planned ParenthoodDec 2014 - Aug 2024 • 9 yrs 9 mosFocused on developing and enforcing revenue cycle standards to optimize the entire patient visit process, from registration to accurate account adjudication. Oversaw business functions, ensuring that aged accounts are monitored and collections procedures align with established policies. Analyzed operational data, historical records, and forecasts to identify opportunities for system enhancements. Collaborated with C-level executives and stakeholders to formulate strategic financial plans and design financial dashboards that track key performance indicators. Established internal audit protocols to ensure the accuracy of financial reporting and streamline revenue cycle processes to enhance overall efficiency.
U

Director Of Patient Services

UPIC Health, LLCMay 2017 - Jan 2018 • 9 mosManaged comprehensive revenue cycle operations, ensuring optimal billing, reporting, and support functions. Fostered strong relationships while maintaining continuous communication to deliver exceptional customer service. Developed, assessed, and refined operational policies and procedures to enhance effectiveness and ensure regulatory compliance within the Business Office. Stayed ahead of industry trends and regulatory changes to safeguard the organization’s financial health.
P

Business Office Manager

Premier HealthCare Associates, IncSep 2009 - Dec 2014 • 5 yrs 4 mosOversaw the daily operations of billing and collections, ensuring timely and accurate claims processing. Fostered and maintained strategic partnerships with insurance and pharmaceutical representatives, enhancing overall service delivery. Streamlined accounts receivable processes, significantly reducing the percentage of aging receivables. Conducted comprehensive reviews and adjustments to billing procedures to improve financial outcomes and coordinated with cross-functional teams to address and resolve billing discrepancies and insurance claims issues.
M

Quality Control/Data Entry Specialist

MDS Pharma ServicesJan 2008 - Mar 2009 • 1 yr 3 mosPerformed comprehensive audits of company process guides to ensure full compliance with industry standards and regulatory requirements. Analyzed source documents and raw data to verify alignment with study protocols and operational policies. Identified and recommended improvements to existing processes, contributing to ongoing enhancement initiatives. Collaborated with management to strengthen data integrity and accuracy across all documentation.

Education

V

Virginia Commonwealth University - School of Business

Bachelor's degree, Business, Management, Marketing, and Related Support Services

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Director of Revenue Cycle Management | Expert in Optimizing Financial Performance & Patient Experience | Driving Efficiency & Growth in Healthcare Operations
As a results-oriented Director of Revenue Cycle Management with over a decade of experience, I have consistently excelled in optimizing revenue cycle processes, enhancing patient experiences, and driving organizational growth. Currently, I focus on developing and enforcing revenue cycle standards that streamline patient visit procedures, from registration to the accurate adjudication of accounts. My role encompasses overseeing business functions, analyzing operational data, and collaborating with C-level executives to create strategic financial plans that support organizational objectives. In previous positions at Virginia League for Planned Parenthood and UPIC Health, LLC, I successfully implemented innovative solutions that improved operational efficiency and financial stability. I take pride in my ability to foster strong relationships with stakeholders, ensuring adherence to regulatory compliance while remaining proactive in addressing industry trends and changes. Looking ahead, I am eager to explore new opportunities where I can leverage my expertise in revenue cycle management to drive innovation and financial success. I am particularly interested in roles that allow me to continue enhancing operational efficiency and improving patient satisfaction within the healthcare sector. Areas of Specialization: • Revenue Cycle Optimization • Strategic Financial Planning • Patient Experience Improvement • Performance Metrics Development • Compliance and Regulatory Adherence • Operational Policy Enhancement • Relationship Management with Stakeholders • Data Analysis and Reporting Let’s connect: I’m excited to discuss how I can contribute to your organization’s success. Feel free to reach out to explore potential opportunities and how my background aligns with your needs.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Denise are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Denise Ortiz Smith

Operations Manager
Available for hire fromNegotiable
Contracts

Work History

V

Director Revenue Cycle

Virginia League for Planned ParenthoodDec 2014 - Aug 2024 • 9 yrs 9 mosFocused on developing and enforcing revenue cycle standards to optimize the entire patient visit process, from registration to accurate account adjudication. Oversaw business functions, ensuring that aged accounts are monitored and collections procedures align with established policies. Analyzed operational data, historical records, and forecasts to identify opportunities for system enhancements. Collaborated with C-level executives and stakeholders to formulate strategic financial plans and design financial dashboards that track key performance indicators. Established internal audit protocols to ensure the accuracy of financial reporting and streamline revenue cycle processes to enhance overall efficiency.
U

Director Of Patient Services

UPIC Health, LLCMay 2017 - Jan 2018 • 9 mosManaged comprehensive revenue cycle operations, ensuring optimal billing, reporting, and support functions. Fostered strong relationships while maintaining continuous communication to deliver exceptional customer service. Developed, assessed, and refined operational policies and procedures to enhance effectiveness and ensure regulatory compliance within the Business Office. Stayed ahead of industry trends and regulatory changes to safeguard the organization’s financial health.
P

Business Office Manager

Premier HealthCare Associates, IncSep 2009 - Dec 2014 • 5 yrs 4 mosOversaw the daily operations of billing and collections, ensuring timely and accurate claims processing. Fostered and maintained strategic partnerships with insurance and pharmaceutical representatives, enhancing overall service delivery. Streamlined accounts receivable processes, significantly reducing the percentage of aging receivables. Conducted comprehensive reviews and adjustments to billing procedures to improve financial outcomes and coordinated with cross-functional teams to address and resolve billing discrepancies and insurance claims issues.
M

Quality Control/Data Entry Specialist

MDS Pharma ServicesJan 2008 - Mar 2009 • 1 yr 3 mosPerformed comprehensive audits of company process guides to ensure full compliance with industry standards and regulatory requirements. Analyzed source documents and raw data to verify alignment with study protocols and operational policies. Identified and recommended improvements to existing processes, contributing to ongoing enhancement initiatives. Collaborated with management to strengthen data integrity and accuracy across all documentation.

Education

V

Virginia Commonwealth University - School of Business

Bachelor's degree, Business, Management, Marketing, and Related Support Services

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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