Ahlam A.

UX Designer

Winnipeg, MB, CA

Prototyping

Wireframing

Miro

Figma

Salesforce

Jira

Design Systems

Available for hire fromNegotiable

Contracts

Aspiring UX Designer Specializing in User-Centered Digital Experiences

Aspiring UX Designer with a diverse background in IT, customer success, and community services. I have a passion for design and enjoy turning ideas into user-friendly digital experiences through thoughtful research, clear wireframing, and effective iteration and testing. Skilled in Figma and exploring AI possibilities, I focus on creativity and a user-centered approach to solve design problems. Experienced in competitive analysis and prototyping, I am excited to work with teams that value innovation and meaningful solutions.

Work History

Web Experience Designer

Parian Logistics Inc.May 2024 - Jul 2024 • 3 mosConducted user research and competitive analysis to refine digital touchpoints, which improved user engagement rates by 25%. Designed intuitive user flows and wireframes for the e-commerce platform, resulting in a 40% increase in conversion rates.

Translator/Community Services

UNHCR, the UN Refugee AgencyJan 2021 - Oct 2023 • 2 yrs 10 mosFacilitated user interviews to bridge communication gaps between organizations and refugee communities. Improved information accessibility and advocated for refugees by identifying systemic barriers and recommending process improvements.

Customer Success Specialist

CognizantJun 2018 - Dec 2020 • 2 yrs 7 mosResearched and identified user pain points, streamlining solutions that improved customer experience and reduced resolution times by 20%. Maintained documentation and collaborated with cross-functional teams.

Translator

UNHCR, the UN Refugee AgencyNov 2015 - Mar 2018 • 2 yrs 5 mosConducted language translation and cultural interpretation to improve accessibility of services for displaced individuals. Assisted in user research by gathering feedback from refugee communities.

Information Technology Assistant

UNHCR, the UN Refugee AgencyOct 2013 - Oct 2015 • 2 yrs 1 moProvided usability support by troubleshooting software and hardware issues. Conducted user training on software applications, improving efficiency and reducing support requests by 30%.

Information Technology Intern

UNHCR, the UN Refugee AgencyMar 2012 - Aug 2012 • 6 mos

Life Skills Support Worker

IRCOMNov 2024 - Mar 2025 • 5 mosFacilitated user research by identifying newcomers' pain points and optimizing support processes. Applied design thinking to improve community integration through tailored resources.

Education

St. Lawrence University

Bachelor's degree, Information Technology2009 - 2012

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