Top Talent like Abbey are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Abbey Byrne

Customer Success Manager
Operations Manager
Denver, CO, US
Account Management
Customer Relationship Management
Leadership
Negotiation
Process Improvement
Technical Consultancy
Cross-functional collaboration
Process Optimization
Salesforce
Chatbots
Technology Support
Training
Customer Service
Report Production
Available for hire fromNegotiable
Contracts
Customer Success Leader | Strategic & Data-Driven | Ed-Tech & Training Specialist
Driven and compassionate customer success leader with 7+ years in ed-tech startups and over a decade in education and training. Recognized for a strategic, data-driven approach to enhancing customer satisfaction and retention. Proven track record in managing and scaling customer success teams, driving product adoption, and improving user engagement. Expertise in transforming early-stage customer teams into world-class, high-retention organizations, collaborating with product and engineering teams to enhance customer value.

Work History

B

Director of Customer Success

Big InterviewScaled and led the Customer Success team, effectively managing 700 B2B accounts with over 1 million users annually. Introduced and optimized advanced tools such as LLM chatbots and sentiment analysis systems, driving customer engagement and retention. Achieved an average Net Retention Rate of 101% by implementing strategic onboarding and adoption programs. Partnered with Sales and Engineering teams to refine service delivery and enhance customer value through data-driven insights. Designed comprehensive dashboards to monitor KPIs, including time to value and customer health metrics, facilitating executive-level strategic planning.
B

Senior Customer Success Manager

Big InterviewSep 2019 - Nov 2020 • 1 yr 3 mos
B

Customer Success Manager

Big InterviewJan 2016 - Nov 2020 • 4 yrs 11 mosEstablished foundational Customer Success processes, including lifecycle management, knowledge base creation, and tech stack optimization. Maintained a customer turnover rate below 1%, demonstrating exceptional relationship management and satisfaction strategies. Took on Salesforce administrator responsibilities, ensuring CRM system efficiency and alignment with business objectives. Designed and maintained project delivery artifacts, including onboarding templates, task instructions, and SOWs to streamline customer engagement processes.
V

Digital Services Librarian

Various Higher EducationJan 2010 - Jan 2015 • 5 yrs 1 moCollaborated with faculty to integrate digital services into academic programs, significantly enhancing student outcomes. Led initiatives in technology adoption and resource optimization, ensuring alignment with institutional goals. Directed collection development and efficiently managed library resources.
D

Advisor/Teacher

Denver Public SchoolsJan 2005 - Jan 2009 • 4 yrs 1 mo

Education

U

University of Denver

MLIS, Library and Information Science2009 - 2011
M

Miami University

B.A., Creative Writing2000 - 2004

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Success Leader | Strategic & Data-Driven | Ed-Tech & Training Specialist
Driven and compassionate customer success leader with 7+ years in ed-tech startups and over a decade in education and training. Recognized for a strategic, data-driven approach to enhancing customer satisfaction and retention. Proven track record in managing and scaling customer success teams, driving product adoption, and improving user engagement. Expertise in transforming early-stage customer teams into world-class, high-retention organizations, collaborating with product and engineering teams to enhance customer value.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Abbey are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Abbey Byrne

Customer Success Manager
Operations Manager
Denver, CO, US
Account Management
Customer Relationship Management
Leadership
Negotiation
Process Improvement
Technical Consultancy
Cross-functional collaboration
Process Optimization
Salesforce
Chatbots
Technology Support
Training
Customer Service
Report Production
Available for hire fromNegotiable
Contracts

Work History

B

Director of Customer Success

Big InterviewScaled and led the Customer Success team, effectively managing 700 B2B accounts with over 1 million users annually. Introduced and optimized advanced tools such as LLM chatbots and sentiment analysis systems, driving customer engagement and retention. Achieved an average Net Retention Rate of 101% by implementing strategic onboarding and adoption programs. Partnered with Sales and Engineering teams to refine service delivery and enhance customer value through data-driven insights. Designed comprehensive dashboards to monitor KPIs, including time to value and customer health metrics, facilitating executive-level strategic planning.
B

Senior Customer Success Manager

Big InterviewSep 2019 - Nov 2020 • 1 yr 3 mos
B

Customer Success Manager

Big InterviewJan 2016 - Nov 2020 • 4 yrs 11 mosEstablished foundational Customer Success processes, including lifecycle management, knowledge base creation, and tech stack optimization. Maintained a customer turnover rate below 1%, demonstrating exceptional relationship management and satisfaction strategies. Took on Salesforce administrator responsibilities, ensuring CRM system efficiency and alignment with business objectives. Designed and maintained project delivery artifacts, including onboarding templates, task instructions, and SOWs to streamline customer engagement processes.
V

Digital Services Librarian

Various Higher EducationJan 2010 - Jan 2015 • 5 yrs 1 moCollaborated with faculty to integrate digital services into academic programs, significantly enhancing student outcomes. Led initiatives in technology adoption and resource optimization, ensuring alignment with institutional goals. Directed collection development and efficiently managed library resources.
D

Advisor/Teacher

Denver Public SchoolsJan 2005 - Jan 2009 • 4 yrs 1 mo

Education

U

University of Denver

MLIS, Library and Information Science2009 - 2011
M

Miami University

B.A., Creative Writing2000 - 2004

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.